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Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends
alt

Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends

User Guides

Poynt - Smart Terminal

Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.

Welcome to Poynt

  • The Poynt 5 & 61b Specifications

    Specifications

    Poynt 5

    Poynt P61B

    Processor

    Application processor: 4-core 1.3 GHz ARM Cortex A53

    Security processor: 108MHz ARM Cortex M3

    Application processor: Quad-core ARM Cortex A53

    Security processor: Single-core ARM Cortex M3

    Memory / Storage

    1GB DDR RAM / 8GB Flash

    1GB DDR RAM / 8GB Flash

    Display

    N/A

    7.0” touchscreen display - 800(w) x 1280(h) pixels

    4.3” secure touchscreen display - 800(w) x 480(h) pixels

    simulataneous 10 finger capacitive multitouch

    Operating system

    Poynt OS

    Poynt OS

    Connectivity

    WiFi 802.11 a/b/g/n

    WiFi: 802.11 a/b/g/n dual channel 2.4, 5 GHz operation

    Bluetooth 4.2

    *Optional features: LTE/3G cellular modems

    dual USB 2.0 ports (via optional dock)

    Ethernet: 10/100 (via optional dock)

    Camera

    Rear camera: 5 MP with flash and red targeting LED

    Front camera: 5 MP with autofocus (7cm to infinity)

    Back camera: 2MP

    Card reader

    Hybrid MSR/Chip Reader

    Magnetic stripe reader: Triple track (tracks 1, 2, 3),

    high coercivity, bi-directional

    Chip reader: ISO 7816, 1.8V, 3V, 5V;

    synchronous and synchronous cards;

    EMV Level 1 and 2 Type approved

    Hybrid MSR/ Chip Reader

    Magnetic stripe reader: Triple track (tracks 1, 2, 3),

    high coercivity, bi-directional

    Chip reader: ISO 7816, 1.8V, 3V, 5V;

    synchronous and asynchronous cards;

    EMV Level 1 and 2 Type approved

    Audio/microphone

    Mono speaker

    Built-in microphone

    Stereo speaker

    Built-in microphone

    Physical

    76.3 mm x 154.0 mm x 25.4 mm | 201.6g

    120.7 mm x 250.5 mm x 91.4 mm | 0.7 kg

    Protocols

    Supports major NFC/contactless shemes,

    ISO 14442 A&B, MiFare capable, ISO18092 capable

    Supports major NFC/contactless schemes,

    ISO 14443 A&B, MiFare capable, ISO18092 capable

    Packed applications

    Poynt Terminal, Poynt Register, Settlement, Help

    Poynt Terminal, Poynt Register, Settlement, Help

    Other features

    3-axis accelerometer

    Switchable full-scale ranges (≥ 5 ranges)

    3-axis accelerometer, gyroscope, and compass

    Switchable full-scale ranges (≥ 5 ranges)

    Security

    PCI PTS PED and SRED 4.x, End to end encryption

    Supports TLS 1.2

    PCI PTS PED and SRED 4.x, End to end encryption

    Support TLS 1.2

    Environmental

    Operation 0º to 50ºC,

    90% Maximum non-condensing up to 45ªC

    Storage: -20ºC to 75ºC,

    90% Maximum non-condensing up to 60ºC

    Operation 0° to 40°C, 90% Maximum non-condensing

    up to 45°C Storage: -20°C to 75°C, 90% Maximum

    non-condensing up to 60°C

    Certification

    EMVCo L1 and L2 certification, PTCRB NFCC

    EMVCo L1 and L2 certification, FCC, IC, and CE

    EMV ready

    Device is EMV ready for standarf PCI PTS 4.x

    Smart card reader life

    Smart Card: 500,000 reads. MSR: 250,000 swipes

    Smart Card: 500,000 reads. MSR: 500,000 swipes

    Power

    10 W, 5 V, 2 A (100~240V) | Battery: 2Ah, 4.35 V, 800

    cycles

    Battery: 2000mAh, 8.4 V, 800 cycles

    Power Adaptor: Input 100 - 240 VAC, 50/60 Hz,

    1.5 A | Output 12V / 3.33A

    Printer

    Built in 2” thermal printer

    Integrated thermal printer with graphics capabilites

    ≥ 80mm/s 18+ lines per second

    Accomodates standard roll paper of 58mm (2.25 in.)

    width x 25mm (1.0 in.) diameter, single ply - 3 rolls

    included in box (6M / 20ft. each)

    Voltage

    AC input 100 - 240 VAC, 50/60 Hz; DC output 12V / 3.33A

  • Enable Accessibility PIN mode by switching the toggle near the hand icon ON.

    Attached the Poynt ADA plate.

    Follow the instructions shown on screen to guide your customer through the
    payment process.

    With the ADA plate in place over the screen, the raised lettering will
    correspond with the numbers displayed on the screen. 

    The customer will read each number with their fingers along the edges
    of the screen.  Once they locate the digit they want to select, they simply
    swipe inward toward the centre of the screen and tap.

    The numbers 1, 2, 3, 4, and 5 (A) will be found on one edge of the screen and numbers 6, 7, 8, 9, and 0 (B) on the opposite edge. To select, the customer will swipe into the screen and tap.

    The ability to Cancel, Backspace, or Enter (C) will be found across the bottom of the screen / on the sides of the screen. To select swipe into the screen and tap.

Let's talk - we're here to help

Customer Services

IRE: 0818 202 120

Monday-Friday 08:00AM-18:00PM GMT

Technical & Authorization Support available 24/7. Please have your Merchant ID (MID) number ready whenever you call us.

Get in touch