If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. If you prefer, you can fill in the form provided on this page for help.
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You can call us 24/7, 365 days a year
Please have your Merchant ID (MID)
number ready whenever you call us.
Press 1 - Technical Support
Press 2 - Customer Services
Press 3 - Supplies
Press 1 – Authorisation on card
Press 2 – Code 10
Press 3 – Name and address check
Press 4 – Pre-Authorisation cancellation
Press 5 – Help Menu
(9:00am - 3:30pm (CET))
(SLA of one business day to emails)