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Customer Enquiry

Are you an existing customer?

If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. If you prefer, you can fill in the form provided on this page for help.

Resource Centre

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Are you an existing customer?

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Talk to us today

You can call us 24/7, 365 days a year

Please have your Merchant ID (MID)
number ready whenever you call us.

Customer Service

1850 20 21 20

Press 1 - Technical Support
Press 2 - Customer Services
Press 3 - Supplies

 

Technical Support

1850 30 31 30

Press 1 – Authorisation on card
Press 2 – Code 10
Press 3 – Name and address check
Press 4 – Pre-Authorisation cancellation
Press 5 – Help Menu

 

Security Support

0402 25424

(9:00am - 4:30pm)

Email: fraud.management@elavon.com

(SLA of one business day to emails)

 

Visit Our Resource Centre

Resource Centre