If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. If you prefer, you can fill in the form provided on this page for help.
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You can call us 8am to 6pm, Monday to Friday, 365 days a year
Please have your Merchant ID (MID)
number ready whenever you call us.
(9:00am - 3:30pm (CET))
(SLA of one business day to emails)
We’re here to help! from 8:00 a.m. to 6:00 p.m. Monday - Friday. Elavon point of sale (card terminal) support is 24/7, 7 days a week. Call 0818 20 21 20
Opayo Product Support is 24/7, 7 days a week. Call 0191 313 0299.
Monday to Thursday: 8:00am - 8:00pm
Friday: 9:00am - 5:30pm
Saturday: 10:00am - 2:00pm