Customer Service
Elavon Customer Service: 0818 20 21 20
Opayo Product Support: 01 240 8731
Customer Resource Centre
News and insights
Important Update required for your MobileMerchant app (Android)
|
|
|
|---|---|
|
What is changing? |
Due to required security updates customers using older versions of the MobileMerchant app for Android may be unable to process transactions after the end of November 2021. New version of the MobileMerchant app was released earlier this year, so users still using older versions of the MobileMerchant app must update to avoid impact. |
|
What does it mean to you? |
If you are using older version of the MobileMerchant app for Android (2.4.x), this update is required to ensure you are still able to process transactions after the end of November 2021. Customers using the MobileMerchant app for iOS are not impacted. |
|
What do you need to do? |
We encourage you to update the MobileMerchant app to the latest version prior to the end of November to ensure that you are not impacted by this change. If you use a mobile phone or tablet on older operating system versions - Android 6.0 or earlier, you should update your Android operating system and then update the MobileMerchant app at the earliest opportunity to ensure you are not impacted by this change. If you are using Android 7.0 or later, you should update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change. The latest version (2.5.1) of the MobileMerchant app for Android is already available in Google Play Store. |
|
Here to help |
If you experience any issue during or after the upgrade, please contact our technical support team: Ireland: |
What is changing?
Due to required security updates customers using older versions of the MobileMerchant app for Android may be unable to process transactions after the end of November 2021.
New version of the MobileMerchant app was released earlier this year, so users still using older versions of the MobileMerchant app must update to avoid impact.
What does it mean to you?
If you are using older version of the MobileMerchant app for Android (2.4.x), this update is required to ensure you are still able to process transactions after the end of November 2021.
Customers using the MobileMerchant app for iOS are not impacted.
What do you need to do?
We encourage you to update the MobileMerchant app to the latest version prior to the end of November to ensure that you are not impacted by this change.
If you use a mobile phone or tablet on older operating system versions - Android 6.0 or earlier, you should update your Android operating system and then update the MobileMerchant app at the earliest opportunity to ensure you are not impacted by this change.
If you are using Android 7.0 or later, you should update the MobileMerchant app at the earliest opportunity to ensure that you are not impacted by this change.
The latest version (2.5.1) of the MobileMerchant app for Android is already available in Google Play Store.
Here to help
If you experience any issue during or after the upgrade, please contact our technical support team:
Ireland:
It is recommended that you always ensure that you are using the latest version of operating system available to your mobile phone or tablet, and that the MobileMerchant app is always kept up to date.
Elavon Terms of Service Ireland
Elavon Terms of Service French
Elavon Terms of Service Spanish
Elavon Terms of Service Dutch
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0818 20 21 20
8am to 6pm, Monday to Friday
Elavon technical support: 0818 30 31 30
24 hours a day, 365 days a year
Opayo product support: 01 240 8731
24 hours a day, 365 days a year
Copyright© 2024 | Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0818 20 21 20
8am to 6pm, Monday to Friday
Elavon technical support: 0818 30 31 30
24 hours a day, 365 days a year
Opayo product support: 01 240 8731
24 hours a day, 365 days a year
Copyright© 2024 | Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.