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Elavon Customer Service: 0818 20 21 20
Opayo Product Support: 01 240 8731
Important update required for your MobileMerchant app
22 September 2021
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What is changing? |
Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well. |
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What does it mean to you? |
This update will be downloaded automatically and may take several minutes. It will take place during a card transaction. |
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What do you need to do? |
To ensure that you are not impacted during card transaction, we encourage you to start the update manually at the earliest convenience using the menu options on your MobileMerchant app:
Your card reader may reboot during the update process. In this case you will need to re-start the update to continue. If your card reader displays “SETTINGS ERROR” or does not show the MobileMerchant logo or your company name then the update is not complete. |
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Here to help |
If you experience any issue during or after the upgrade, please contact our technical support team: |
What is changing?
Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.
What does it mean to you?
This update will be downloaded automatically and may take several minutes. It will take place during a card transaction.
What do you need to do?
To ensure that you are not impacted during card transaction, we encourage you to start the update manually at the earliest convenience using the menu options on your MobileMerchant app:
On iOS please select “Update PIN Pad” from the app menu
On Android please select “General Settings” from the app menu, followed by “PIN Pad” and then “Update PIN Pad”
Your card reader may reboot during the update process. In this case you will need to re-start the update to continue.
If your card reader displays “SETTINGS ERROR” or does not show the MobileMerchant logo or your company name then the update is not complete.
Here to help
If you experience any issue during or after the upgrade, please contact our technical support team:
It is recommended that you always ensure that you are using the latest version of operating system available to your mobile phone or tablet, and that the MobileMerchant app is always kept up to date.
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Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0818 20 21 20
8am to 6pm, Monday to Friday
Elavon technical support: 0818 30 31 30
24 hours a day, 365 days a year
Opayo product support: 01 240 8731
24 hours a day, 365 days a year
Copyright© 2024 | Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0818 20 21 20
8am to 6pm, Monday to Friday
Elavon technical support: 0818 30 31 30
24 hours a day, 365 days a year
Opayo product support: 01 240 8731
24 hours a day, 365 days a year
Copyright© 2024 | Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
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