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Customer Resource Centre

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Card brand changes: Visa Fraud Awareness

Visa - Best practices to mitigate risk of account takeover fraud

Visa is providing information about common account takeover fraud techniques, along with best practices to mitigate the risk of such fraud.

Account takeover (ATO) fraud is a type of identity theft where fraudsters gain access to their victims’ accounts, then make non-monetary changes that may include modifying personally identifiable information (PII), requesting a new card or adding an authorised user. This can allow criminals with stolen credentials open access to victims’ accounts. ATO fraud has rapidly accelerated, with fraud losses growing from $4 billion in 2018 to $6.8 billion in 2019.

Below is an overview of different types of account takeover fraud techniques.

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