With Elavon, the Westin Dublin offers guests pre-authorisation and dynamic currency conversion, while enjoying a percentage of currency conversion rates and reconciliation reports delivered straight to the hotel's inbox.
Having a fully integrated payments solution from Elavon is the obvious choice for the Westin Dublin and this starts with a pre-authorisation facility that secures guests’ funds for the estimated amount of the stay. In addition, guests are given the choice to pay in their home currency with Dynamic Currency Conversation (DCC), which means they know exactly how much they will be charged on their card statement.
The Westin Dublin also benefits, as it earns extra revenue by sharing a percentage of the currency conversion rates. Taking all major credit cards and processing international currencies means guests can choose how they want to pay. From securing a room with an online deposit to paying for drinks using a contactless card, Elavon provides fast and reliable transactions for that flawless customer experience.
"Because we don’t have to worry about anything going wrong, we give our full attention to providing the best possible customer experience.” Alan Melia, Finance Director, the Westin Dublin and Elavon customer
Being an American-owned brand, the Westin Dublin attracts many of its guests from the United States. According to Alan Melia, the hotel's Financial Director, “A big percentage of our credit-card transactions are processed through American Express. Elavon offers a next-day settlement service for Amex transactions, which is good for cashflow and makes reconciliation much easier.”
Darren Davitt is the Westin Dublin’s Revenue Auditor and has seen the benefits of having an online reporting tool that connects their channels and devices. “iMerchantConnect is the key tool that I use for my reconciliation process every day. The main advantage is that it’s customised to my needs. Reports are emailed straight to my inbox so I always know where we are with payments.”
Alan adds, “Because we don’t have to worry about anything going wrong, we can focus on our core business and give our full attention to providing the best possible customer experience.”