Insights

Insights and analysis on emerging payment technologies and trends shaping the payments industry.

Customer stories

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Monkton Elm Garden Centre

How the awarding-winning destination garden centre is meeting changes in buyer behaviour and customer expectations by taking its business online with Elavon.

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Icelandair

When storms hit, like a pandemic, discover why Icelandair trusts and values Elavon.

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Keeping Venice moving

From its renowned waterways to the city’s roads and rails. How contactless technology is making travel around and between the islands of Venice easier than ever.

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Customer Stories

Baked By Steph

Turning a hobby on Instagram into a thriving, full-on ecommerce business. How Elavon has helped Baked by Steph to scale-up at pace.

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Birds Bakery

With more than a century of baking heritage, Birds Bakery is expanding with a focus on food-to-go. As it adds more sites, Elavon is helping through reliable solutions, support and reporting data.

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Sheraton Lake Como

Elavon proudly supports Marriott and many of its franchise hotels, among them the luxurious Sheraton Lake Como on the shores of the world-famous Italian resort.

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Copper + Straw

How the insights from rich payments data is helping Stephen grow his chain of speciality coffee shops.

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Café Diem and Mo’s Pizza

Expanding a daytime coffee shop into a nighttime pizza restaurant was easy with Elavon, leaving Mo to focus on the food and his customers.

Read full article

Payments in Motion

Contactless technology connecting cities like Genova and making travel easier than ever before for passengers and those serving them.

Read full article

Aspen

When Aspen Payments wanted to enhance its customer offering in the fuel forecourt and convenience sectors, it turned to Opayo and Elavon for a best-in-class solution.

Read full article

Littlepay

A burgeoning partnership and a fast solution is helping transit agencies across Europe start taking contactless payments in no time at all.

Read full article

NMI

“NMI was incredibly knowledgeable from a development point of view and worked very closely and collaboratively with Elavon to bring this solution to life with speed and without disruption.” Shane Burke, Systems Manager, N6 Concession Ltd

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Staycations with Michael Caines

Elavon customer and Michelin-star chef, hotelier and media personality Michael Caines shares his insight on the business benefits of holidaying in the country you call home.

Read full story

N6 Concession Ltd

“The feedback from our staff has been great. They love it. The new solutions give them better confidence with customer management. The added benefit in this current COVID-19 environment is that contactless reduced the handling of coins, and decreased risk to our customers and staff.” Shane Burke, Systems Manager N6 Concession Ltd

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Surround

Surround is a lifestyle and interiors store that required reliability, competitive rates and the personal touch when it came to its ePOS. The data-management capabilities of talech™, an iPad-based ePOS system, meant that Elavon was the obvious choice.

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Westin Dublin

Elavon’s fully integrated payment solution means the Westin Dublin can offer guests pre-authorisation and dynamic currency conversion, while the hotel enjoys a percentage of currency conversion rates and reconciliation reports delivered straight to its inbox.

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NH Hotels

Rolling out an intelligent integrated payment system with 3C and Elavon has allowed NH Hotels to transform operational efficiency and the customer experience across its European hotels.

Read full article

Charles Alexander Distribution

With Elavon’s Pay-by-Link, Charles Alexander Distribution spends less time chasing payments – by adding a simple link to an email or invoice, customers can pay securely, anytime.

Read full article

eCommerce & Omnicommerce

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Why shop in-store?

We asked consumers what encourages them to shop in-store. The answers will help you improve your business.

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The top reasons people shop online

We asked more than 1,000 adults what encouraged them to shop online. The answers will help you tailor your ecommerce business to best suit your customers.

Read full article

Monkton Elm Garden Centre

How the awarding-winning destination garden centre is meeting changes in buyer behaviour and customer expectations by taking its business online with Elavon.

Read full article

Icelandair

When storms hit, like a pandemic, discover why Icelandair trusts and values Elavon.

Read full article

Upcoming trends in payments

The world of payments is constantly changing. We’ve asked some of our top experts what exciting developments we can expect in the coming months and years.

Read full article

Why digital wallets are so popular

A survey of online shoppers across Europe revealed the preferred method of paying when shopping online is with a digital wallet.

Read full article

Contactless limits and digital wallets

Contactless limits are for tapping a card. When your customers pay through a digital wallet, did you know limits are much higher?

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Customer Stories

Baked By Steph

Turning a hobby on Instagram into a thriving, full-on ecommerce business. How Elavon has helped Baked by Steph to scale-up at pace.

Read full article

What is carding?

Understanding how fraudsters exploit your eCommerce website can help protect you from attack.

Read full article

Let’s talk digital wallets

They’ve become the most widely used payment method in digital commerce. So, let’s introduce you to what they are and how they can help your business.

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Retail and social media

Which generations are making impulse purchases through social media and how much are they spending?

Read full article

Award-winning Transaction Risk Analysis

Maximise online sales and security, while minimising fraud and friction for eligible eCommerce transactions up to €500 (or equivalent). See our whitepaper for more.

Read full article

Your Axis advantage

Making money is your business. Keeping payments flowing is ours. At the heart of what we do is Axis - our own game changing authorisation platform.

Read full article

Faster Food

Our research explores how technology is changing the food and beverage sector.

Read full article

Are you ready for the future of retail?

From ecommerce and omnichannel to advanced payments technology, retail is innovating like never before. Are you ready for the future of retail? Read our whitepaper

Read full article

Payments in Motion

Contactless technology connecting cities like Genova and making travel easier than ever before for passengers and those serving them.

Read full article

Skin Diligent Customer Story

Launching an online business into multiple markets was made simple with an Opayo gateway and first-class customer support.

Read full article

Three ways to encourage direct hotel bookings

UK adults tell us what benefits would most motivate them to book a hotel directly, rather than through a third-party agency or travel search-engine

Read full article

Achieving best-in-class approval rates for your bookings

This latest in a series of Elavon guides to navigating PSD2 SCA regulations provides merchants in travel and hospitality, and their solution providers, with a guide to mastering transaction optimisation.

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Aspen

When Aspen Payments wanted to enhance its customer offering in the fuel forecourt and convenience sectors, it turned to Opayo and Elavon for a best-in-class solution.

Read full article

Payments insight: What your customers are thinking

As pandemic restrictions change, knowing what your customers think could help you position your business for recovery and growth. Here, we’ve done the research so you don’t have to.

Read full article

Littlepay

A burgeoning partnership and a fast solution is helping transit agencies across Europe start taking contactless payments in no time at all.

Read full article

Cart abandonment problems?

With an eCommerce surge comes an increase in online shoppers abandoning purchases before checking out. Here are some steps, from Discover Global Network, to reduce lost sales.

Read full article

Payments technology to move the indoors outdoors

As restaurants and cafés convert car parks and pavements to offer outdoor dining, a modern payments system can help your business, inside and out.

Read full article

5 ways to reduce restaurant no-shows

Our Head of European Hospitality, David Wheatcroft, outlines practical ways your payments systems can encourage diners and discourage no-shows.

Read full article

Wearable payments

Social trends not only change what we wear – but increasingly the way we pay! Explore advances in wearable technology with Discover® Global Network.

Read full article

Opayo Virtual Roundtable - opportunities in unlikely places

For businesses that could be agile and pivot, or offer access to stock, custom during the pandemic blossomed. At Opayo, we're fascinated with how independent businesses have prevailed in the face of adversity.

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Cash flow is king

Whatever the size of your business, you can’t afford to get it wrong – although many do. Our Head of Credit, Richard Wilkins, outlines the importance of cash-flow management.

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Getting online shoppers over the line

The surge in online shopping provides ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

Consumer festive spending plans with Ipsos MORI

Some 60% of adults in Ireland plan to spend the same or more this festive season compared to the last. And 93% are planning to shop in-store, with almost half (47%) doing so to support their local economy.

Read full article

From ‘just looking’ to ‘just bought’

Each time a customer leaves your store empty handed, you’ve lost out on potential revenue. These simple steps could help turn browsers into buyers.

Read full article

Prepare your business for the online sales season

Cyber Monday, Christmas and St Stephen’s Day sales provide ample opportunity for your small business to compete online. Here are our top tips to ensure you’re ready.

Read full article

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

Time to move to digital

The pandemic is increasing demand for online shopping and digital payments – not just for access and convenience, but the safety of both your staff and your customers.

Read full article

For sale: your customers’ payments data

Just what happens to your customers' data after a breach?

Read full article

Keeping your business busy in challenging times

The COVID-19 pandemic has had an extensive impact on many businesses and the effects will continue to be felt for some time.

Read full article

20 Questions to ask before committing to a payment processor

This guide provides 20 questions to ask each payment processor you are considering. Once you have the answers to these questions, you should be better equipped to assess each processor and find a solution that best fits the needs of your business.

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Hospitality

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Introducing EPOS

Yes, they’re both point-of-sale (POS) systems, but as the concept evolves explore what difference an EPOS system can make to your café or restaurant.

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Upcoming trends in payments

The world of payments is constantly changing. We’ve asked some of our top experts what exciting developments we can expect in the coming months and years.

Read full article

Credit card fraud and hotels

Understanding the most common types of credit card fraud in the hotel sector can prevent you and your business from becoming a victim.

Read full article

Be a part of something bigger

While some hotels stand alone others gain strength working together. We get this and can meet the needs of independent hotels as well as larger, complex pan-European brands.

Read full article

Sheraton Lake Como

Elavon proudly supports Marriott and many of its franchise hotels, among them the luxurious Sheraton Lake Como on the shores of the world-famous Italian resort.

Read full article

Café Diem and Mo’s Pizza

Expanding a daytime coffee shop into a nighttime pizza restaurant was easy with Elavon, leaving Mo to focus on the food and his customers.

Read full article

Faster Food

Our research explores how technology is changing the food and beverage sector.

Read full article

Digital dining

The restaurant dining experience has changed. Knowing how your customers want to order and pay for a meal is critical to building loyalty. Our research has more.

Read full article

Three ways to encourage direct hotel bookings

UK adults tell us what benefits would most motivate them to book a hotel directly, rather than through a third-party agency or travel search-engine

Read full article

Achieving best-in-class approval rates for your bookings

Read full article

10 things to know if you’re taking payments

Your point-of-sale team is crucial to improving your payments processing

Read full article

Payments in Hospitality

The travel industry is moving people again, and hotels and resorts are opening their doors once more. So now the sector is again extending a long-awaited welcome. But are they welcoming back a changed guest with different expectations?

Read full article

Payments technology to move the indoors outdoors

As restaurants and cafés convert car parks and pavements to offer outdoor dining, a modern payments system can help your business, inside and out.

Read full article

5 ways to reduce restaurant no-shows

Our Head of European Hospitality, David Wheatcroft, outlines practical ways your payments systems can encourage diners and discourage no-shows.

Read full article

Why your business needs PCI compliance

PCI compliance is not a luxury; it’s a necessity for taking any payments.

Read full article

Biometrics: Protecting the future of payments

Biometric authentications within payments are expected to reach more than €2.2 trillion by 2024, as consumers embrace technological advances.

Read full article

Staycations with Michael Caines

Elavon customer and Michelin-star chef, hotelier and media personality Michael Caines shares his insight on the business benefits of holidaying in the country you call home.

Read full story

Westin Dublin

Read full article

Five ways to win over tech-loving guests

Increasingly, success in the Irish hospitality industry isn't simply about winning over each guest: you need to check-in with their technology, too. Now is the perfect time to get better acquainted.

Read full article

PSD2

What did PSD2 achieve? - Elavon IE

Fraud rates have dropped, dramatically. The cost of fraud to your business has improved. Approval rates have remained consistent. Consumer confidence is rising.

Learn more

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

NH Hotels

Rolling out an intelligent integrated payment system with 3C and Elavon has allowed NH Hotels to transform operational efficiency and the customer experience across its European hotels.

Read full article

Retail

View All

Upcoming trends in payments

The world of payments is constantly changing. We’ve asked some of our top experts what exciting developments we can expect in the coming months and years.

Read full article

Why digital wallets are so popular

A survey of online shoppers across Europe revealed the preferred method of paying when shopping online is with a digital wallet.

Read full article

Avoiding fraud during busy periods

These top tips from our Senior Regional Fraud Manager will help prevent you from becoming a victim of fraud.

Read full article

‘Golden Quarter’ planning

For retailers the financial quarter that includes Black Friday, Cyber Monday, Thanksgiving, Christmas sales and the run up to New Year’s is crucial. So, when planning your golden quarter strategies here are four payment trends to consider.

Read full article

Retail and social media

Which generations are making impulse purchases through social media and how much are they spending?

Read full article

Award-winning Transaction Risk Analysis

Maximise online sales and security, while minimising fraud and friction for eligible eCommerce transactions up to €500 (or equivalent). See our whitepaper for more.

Read full article

Are you ready for the future of retail?

From ecommerce and omnichannel to advanced payments technology, retail is innovating like never before. Are you ready for the future of retail? Read our whitepaper

Read full article

Buy Now, Pay Later Trending

Younger consumers are driving Buy Now, Pay Later trend in Europe and beyond.

Read full article

Skin Diligent Customer Story

Launching an online business into multiple markets was made simple with an Opayo gateway and first-class customer support.

Read full article

10 things to know if you’re taking payments

Your point-of-sale team is crucial to improving your payments processing

Read full article

Payments insight: What your customers are thinking

As pandemic restrictions change, knowing what your customers think could help you position your business for recovery and growth. Here, we’ve done the research so you don’t have to.

Read full article

Cart abandonment problems?

With an eCommerce surge comes an increase in online shoppers abandoning purchases before checking out. Here are some steps, from Discover Global Network, to reduce lost sales.

Read full article

Why payments are a key part of the customer journey

A seamless payments process can mean the difference between winning and losing an online sale, yet all too often retailers are failing to make it easy.

Read full article

Back to business

Taking your business online and accepting contactless payments, even after the pandemic, is crucial to helping your business.

Read full article

Wearable payments

Social trends not only change what we wear – but increasingly the way we pay! Explore advances in wearable technology with Discover® Global Network.

Read full article

Why your business needs PCI compliance

PCI compliance is not a luxury; it’s a necessity for taking any payments.

Read full article

Opayo Virtual Roundtable - opportunities in unlikely places

Read full article

Getting online shoppers over the line

The surge in online shopping provides ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

Consumer festive spending plans with Ipsos MORI

Read full article

From ‘just looking’ to ‘just bought’

Each time a customer leaves your store empty handed, you’ve lost out on potential revenue. These simple steps could help turn browsers into buyers.

Read full article

Prepare your business for the online sales season

Cyber Monday, Christmas and St Stephen’s Day sales provide ample opportunity for your small business to compete online. Here are our top tips to ensure you’re ready.

Read full article

Surround

Read full article

How to play smart and cash in on Black Friday and Cyber Monday

Do you see Black Friday and Cyber Monday as a deadly threat or an exciting opportunity? With the right approach, it's possible for smaller Irish businesses to grab a share of the pre-Christmas spending splurge.

Read full article

PSD2

What did PSD2 achieve? - Elavon IE

Fraud rates have dropped, dramatically. The cost of fraud to your business has improved. Approval rates have remained consistent. Consumer confidence is rising.

Learn more

J. Lupton’s butcher shop - Customer Story

“I have to protect my staff, my family and our customers. Having the new terminal has been great, especially because our customers can pay with contactless and don’t have to handle the device.” - Richard Lupton, owner

See full customer story

Charles Alexander Distribution

With Elavon’s Pay-by-Link, Charles Alexander Distribution spends less time chasing payments – by adding a simple link to an email or invoice, customers can pay securely, anytime.

Read full article

Transport

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Parking preferences

Our research shows people like to pay for parking by card. But what can we learn from customer payment habits and how can this information improve your service?

Parking preferences

Icelandair

When storms hit, like a pandemic, discover why Icelandair trusts and values Elavon.

Read full article

Mastering airline data

The best practices to keep your data working for you, outlined by William Pershke - our expert in payments processing for global airlines.

Read full article

Payments in Motion

Contactless technology connecting cities like Genova and making travel easier than ever before for passengers and those serving them.

Read full article

Aspen

When Aspen Payments wanted to enhance its customer offering in the fuel forecourt and convenience sectors, it turned to Opayo and Elavon for a best-in-class solution.

Read full article

Payments insight: Parking preferences

Parking is a €30.5 billion industry across Europe and a vital resource for our communities, retail, tourism and hospitality. Is the parking you’re offering your customers properly earning its keep?

Read full article

10 things to know if you’re taking payments

Your point-of-sale team is crucial to improving your payments processing

Read full article

Littlepay

A burgeoning partnership and a fast solution is helping transit agencies across Europe start taking contactless payments in no time at all.

Read full article

PSD2

What did PSD2 achieve? - Elavon IE

Fraud rates have dropped, dramatically. The cost of fraud to your business has improved. Approval rates have remained consistent. Consumer confidence is rising.

Learn more

Translink - Customer Story

How people travel on public transport – and want to pay for that travel – is changing. Elavon Europe works with Translink to keep the people of Northern Ireland moving.

See full customer story

Payments in transit

With contact-free payments playing such an important part in restoring consumer confidence across every sector, the industry that has led the way in contactless has an opportunity to innovate once again.

Read full article

NMI

Read full article

N6 Concession Ltd

See full article

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

Education

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Surviving storms in the new academic year

It's essential that university security standards qualify for first-class honours. Elavon provides sector-specific solutions, so that payment devices are never hacked and students' card details are never stolen.

Read full article

Security

View All

Mastering airline data

The best practices to keep your data working for you, outlined by William Pershke - our expert in payments processing for global airlines.

Read full article

Avoiding fraud during busy periods

These top tips from our Senior Regional Fraud Manager will help prevent you from becoming a victim of fraud.

Read full article

What is carding?

Understanding how fraudsters exploit your eCommerce website can help protect you from attack.

Read full article

Credit card fraud and hotels

Understanding the most common types of credit card fraud in the hotel sector can prevent you and your business from becoming a victim.

Read full article

Award-winning Transaction Risk Analysis

Maximise online sales and security, while minimising fraud and friction for eligible eCommerce transactions up to €500 (or equivalent). See our whitepaper for more.

Read full article

Ransomware

It’s a growing threat, increasingly hard to ignore. Our Senior Data Security Manager explains why it warrants your attention and how to protect your business.

Read full article

Achieving best-in-class approval rates for your bookings

Read full article

Why your business needs PCI compliance

PCI compliance is not a luxury; it’s a necessity for taking any payments.

Read full article

Avoid damaging your own cybersecurity

How poor passwords and bad patching can expose your business and your customers in ways you can’t imagine, but could so easily avoid!

Read full article

Biometrics: Protecting the future of payments

Biometric authentications within payments are expected to reach more than €2.2 trillion by 2024, as consumers embrace technological advances.

Read full article

Security

Test your security as a hacker would

Red Team testing with Elavon assesses the robustness of your data security, exposing any gaps and weaknesses safely because our ‘hackers’ are working for you.

Read full article

For sale: your customers’ payments data

Just what happens to your customers' data after a breach?

Read full article

The dark truth about a data breach

What really happens to your customers' data after a data breach?

Read full article

Security

5 things we can learn from cybercriminals

The very best cybercriminals are as technologically sophisticated as many of the best IT companies, so there are some business lessons to be learned from them, says Ian Butler.

Read full article

PSD2

What did PSD2 achieve? - Elavon IE

Fraud rates have dropped, dramatically. The cost of fraud to your business has improved. Approval rates have remained consistent. Consumer confidence is rising.

Learn more

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

Quick Guide

Account Data Compromise (ADC) Guide

If an ADC should ever happen to your organisation, it’s vital to have your own incident response plan in place already, tailored to your own business environment, so you can react effectively. This guide will help you.

See full guide

Report

How to protect your reputation amid a data breach crisis

Discovering you’ve been hit by a data security breach is painful enough, but realising that customers are hearing about it first from the media just piles on the agony. However, effective PR can make a difference

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Elavon News

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Icelandair

When storms hit, like a pandemic, discover why Icelandair trusts and values Elavon.

Read full article

Fostering fintech’s future

More than two dozen students will benefit from a best-in-class introduction to the emerging world of payments through the new Elavon intern and graduate programme starting this summer.

Read full article

The Future of Work: Elavon Europe style

“As companies we used to focus mostly on customer experiences. Now it's about employee experiences too,” says Niamh O’Neill, Elavon Europe’s interim Chief of Staff.

Read full article

Your Axis advantage

Making money is your business. Keeping payments flowing is ours. At the heart of what we do is Axis - our own game changing authorisation platform.

Read full article

Payments in Motion

Contactless technology connecting cities like Genova and making travel easier than ever before for passengers and those serving them.

Read full article

Getting online shoppers over the line

The surge in online shopping provides ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

From ‘just looking’ to ‘just bought’

Each time a customer leaves your store empty handed, you’ve lost out on potential revenue. These simple steps could help turn browsers into buyers.

Read full article

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

People: the heart of Elavon

Being a nimble, resilient and a ready-for-anything business takes more than solid investment, planning and training – it takes people who put people first (and our families and dogs!) That’s what you get with Elavon Europe

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When a virus no-one can see made us change in ways you didn’t notice

The pandemic saw Elavon Europe’s customer-facing support teams move from five core locations to almost 700. You should have noticed… nothing!

Read full article

Keeping your business busy in challenging times

The COVID-19 pandemic has had an extensive impact on many businesses and the effects will continue to be felt for some time.

Read full article