The Elavon edge: security you can trust

In a world where cyber threats never sleep, Elavon stands guard over billions in transactions every month – not just with promises, but with a global team of security experts, cutting-edge technology and a commitment to keeping businesses protected.

The ISS team also oversees compliance with industry standards such as PCI DSS and conducts ongoing risk assessments. “Our work is layered and co-operative,” Paul explains. “We have security controls at every level, from our networks and devices to our applications and data.”

People, process and technology

Elavon’s approach to security is more than a checklist; it’s a living system. When a threat is detected, such as a phishing attempt or a suspicious login, automated systems flag the activity and escalate it to the ISS team. 

Automated controls handle the initial analysis of attacks, with fewer than 1% escalated for analyst review. When analysts step in, they investigate thoroughly, isolate affected systems if needed and co-ordinate with relevant teams to ensure rapid containment. Regular drills and scenario planning reinforce this process, keeping teams ready for a wide range of incidents.

Artificial intelligence (AI) is increasingly central to Elavon’s security operations. AI-driven analytics help detect and mitigate insider threats, while identity and access management systems ensure only authorised personnel have access to sensitive data. Emerging threats such as deepfakes, voice cloning and chatbot attacks are monitored closely. 

“AI is both a friend and a foe,” says Paul. “It gives us new tools to respond to incidents and manage vulnerabilities, but it also creates new risks that we need to understand and address.

“Security controls extend beyond technology. Our layered approach includes asset management, anti-virus, secure design, code scanning, multifactor authentication, data-loss prevention, malware prevention, firewalls, strong authentication and restricted access,” he explains. “It also includes Distributed Denial of Service [DDoS] protection – the strategies, technologies and processes used to protect systems and networks from DDoS attacks.”

To support customers, Elavon regularly shares security updates and best practices, helping businesses stay informed about new threats and how to respond. “We see the consequences of cybercrime every day,” says Paul. “Our job is to make sure our customers’ businesses are protected so they can focus on what matters most.”

Innovation, partnership and industry impact

Elavon’s commitment to security is matched by its drive for innovation. The ISS team continually evaluates emerging technologies, from advanced encryption to behavioural analytics, to strengthen defences and streamline the payment experience. “We’re always looking ahead,” says Paul. “The threat landscape changes quickly, so our solutions have to be agile and forward-thinking.”

This proactive stance extends to customer engagement. Elavon regularly hosts webinars and podcasts, publishes guidance and insights, and provides tailored support to help businesses understand and address their own security challenges. By fostering open communication, Elavon empowers its customers to become active participants in the security process.

Real-world impact and optimisation

The cost of a data breach is significant. IBM’s Ponemon study estimates the average global cost at $4.88 million, rising to $9.36 million in the US with each lost or stolen record costing $165. Elavon’s security measures are designed to help businesses reduce exposure to these risks.

Recent incidents, such as the Scattered Spider cybercrime group, illustrate the impact of targeted attacks. In July 2025, the Federal Bureau of Investigation reported that this group was targeting the airline industry – with notable ripple effects on UK retailers. Law enforcement actions have resulted in arrests and convictions, including lengthy jail sentences and substantial financial penalties for those involved.

“Security capabilities are also a cornerstone of payments optimisation – making the most of your payments and getting more authorisations through first time. It’s a key differentiator for us in supporting merchants with current and emerging challenges,” Paul says. 

“Optimisation isn’t just about reducing costs or increasing transaction success rates. It’s about making sure every part of the payment process is secure, resilient and ready for whatever comes next.”

He goes on to outline what’s next for Elavon. Ongoing work includes enhancements to multi-factor authentication, compliance with PCI DSS 4.0 and continuous improvements to risk and compliance processes. “These initiatives are designed to keep pace with regulatory changes and evolving threats, ensuring that businesses can rely on Elavon for secure, efficient payment solutions,” he adds.

Security technology operations are supported by a comprehensive suite of tools, including endpoint protection, vulnerability scanning and incident response platforms. Regular change control processes and on-call support ensure that any issues are addressed promptly and effectively.

Security as a shared journey

Paul stresses that partnering with Elavon means working with a payment provider that combines global expertise, local knowledge and industry-leading security. The commitment to protecting businesses is backed by rigorous controls, continuous innovation and the strength of U.S. Bank.

“Security isn’t just a promise: it’s embedded in every transaction and every process,” he says. “Our teams work closely with our partners and customers, sharing knowledge and building resilience together.

“We’re here to help businesses navigate a complex payments landscape. Security is at the heart of everything we do and it’s a journey we take with our customers every day.”