Covid-19: We want to keep you updated on our approach during these difficult times. Read more

 

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

User Guides

Tax Free Shopping

When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds.  It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards 

Welcome to Tax Free Shopping

It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards 

  • Offering the Tax Free service means that tourists are more likely to shop at your store and in most cases will spend the savings made in the store
  • Tourists in most cases will spend more on average than domestic customers

Frequently Asked Questions

  • Tax Free Shopping is a scheme which allows non-EU residents to shop on the Irish or UK high street and claim back their VAT.

  • All visitors from non-EU countries are eligible to take advantage of the Tax Free Shopping Service.

    1. Shop: With an Elavon point-of-sale device, customers who are eligible for international tax refunds are automatically recognised and provided with the information needed to reclaim international tax duties on the purchase of goods
    2. Stamp: At the airport or port, customers go to the Customs desk and present their completed Tax Free Form, passport, receipts and purchases to get a stamp on their form.  Goods should be available for inspection, unused and with the original receipts
    3. Claim: At a desk or office displaying a Tax Free (Planet Tax Free) logo. In some cases this will be a currency exchange.  Customers present their stamped, completed Tax Free Form to receive the refund in cash or to their credit card.

    This means that:  

    • All eligible customers are identified thereby increasing customer satisfaction
    • Form filling errors and calculations are eradicated

 

Guiding you through PSD2. Talk to us about getting your business ready Let's go

 

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Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

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