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Setting up your Account

  • Welcome

    To help you get started in processing card payments for your business, here are three things you need.

  • Online payments

    The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.

  • Protect your business

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.

  • Understanding your statement

    Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.

  • Chargebacks

    Disputed transactions often lead to a complicated chargeback process. Reduce the hassle and cost of chargebacks with our best practice guidance.

Customer Centre

TV Tutorials

  • Overview

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • Elavon Connect explainer

    Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.

  • Terminal explainer

    Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.

  • Poynt explainer

    Poynt is the new payment solution that will change the way you think about card payments forever.

  • Tablet till solutions

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • Secured by Elavon

    We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.

  • Dynamic Currency Conversion

    How to use Dynamic Currency Conversion

User Guides

  • User Guides hub

    Step-by-step instructions on how to use specific functionality.

  • Point of sale

    We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.

  • Poynt - Smart Terminals

    Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.

  • Dynamic Currency Conversion

    Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.

  • Mobile solutions

    MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve.

  • Converge

    The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution.

  • Smartlink

    Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.

  • Tax-free shopping

    When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards

  • Data Security

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.​

customer centre

News

  • Customer News hub

    Stay up to date with industry news, developments in technology and changes in regulation.

  • Customer updates

    Read all the latest customer updates and changes from Elavon Ireland.

  • Data security

    All the latest news about data security from Elavon.

  • Card brand changes

    Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions.

  • Customer Satisfaction

    We welcome feedback - good and not so good. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it.

  • Covid-19: here to help

    In this area, you’ll find a range of advice, offers, and practical tips to help as we face this together.

customer centre
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Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

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Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends
alt

Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends

User Guides

Smartlink

Integrate your card machine with your till system. Improve your customer experience with faster transaction times and shorter queues.

Welcome to Smartlink by Elavon

As a new customer, your business is automatically enrolled to Secured by Elavon. This enables you to get your PCI DSS compliance certification as well as manage your ongoing compliance programme. 

  • Frequently Asked Questions

    • The Smartlink interface creates a connection between your till system and an Elavon owned, Ingenico Point of Sale card terminal. Smartlink devices combine all the benefits of a standalone payment terminal, along with extra functionality all integrated with your ePOS. 

    • We always aim to make the development and accreditation phase as quick as possible, however it is difficult to give an accurate length of time, as each development may require some degree of customisation or functionality specific to your needs.

    • Your till provider will need to carry out the development work required, with the full support of Elavon’s Smartlink Team all along the way. Once development is completed, our Smartlink Team will provide the developers with a test script, specific to the functionality they’ve developed to handle. On the successful completion of this test script, the development will be accredited and integration of till with your card terminal can now proceed, again with the full support of Elavon.

    • There are two Smartlink integration options available:

      1. Smartlink Lite: With a Smartlink Lite development, only the Sale is handled from your ePOS, all other transaction types, reporting, merchant and customer copy printing of receipts etc. are handled from the card machine, as though it were still in standalone mode. As only 1 transaction type needs to be supported from the ePOS this is generally a very quick and easy development to complete and accredit.
      2. Smartlink Pro: With a Smartlink Pro development, some, or all, of the transaction types, reporting etc. can be handled from the ePOS, depending on your requirements. Printing of merchant and customer copy receipts, reports etc. can also be handled on the ePOS, or can remain on the card machine. A Smartlink Pro development can take longer to complete depending on the functionality you want supported from the ePOS. 

    • Elavon will provide your developers with a DLL library for Linux (Fedora and Ubuntu), and Windows Operating Systems. However any operating system, Android, iOS, etc. can be supported using a TLV development, which removes the need for the DLL library that we provide. Your developer may also choose to complete a TLV development on a Linux or Windows OS too. 

    • Your developers can request our Smartlink Developer Pack from Elavon for review. This pack contains all documentation needed to complete a development. It also contains our Smartlink simulator and DLL library for Linux and Windows development. Our Smartlink Team are available to answer any questions your developers may have while reviewing the pack.

      Following review, if development is proceeding, Elavon will provide your team with a test device and test cards, along with full support and advice throughout the development phase. We will then provide a test script on completion of development to accredit the solution. 

      Your Account Manager will keep you updated on the progress along the way and Elavon’s Smartlink Team can also provide an overview of integration to your staff if needed. 

    • Any business accepting credit or debit card payments is required to comply with the Payment Card Industry Data Security Standards (PCI DSS). We aim to support our customers all along the way with achieving and maintaining PCI DSS compliance if they integrate a card machine to their till system. 

      No sensitive card data is passed from the card machine to your ePOS/till system, so compliance is easier. Should you wish to store tokenised card data however, then Tokenisation can also be supported by your Smartlink development.   

      Point to Point Encryption (P2PE) is also supported by Smartlink, removing your network from scope of PCI Compliance. 

      Additionally, your card machine automatically updates when new software and firmware versions are available, ensuring it’s fully compliant with latest mandates. 

  • In addition to helping you get set up, we offer continued support to ensure your transactions flow smoothly.

    Here’s some benefits of Smartlink integration:

    • Greatly reduces the potential of lost revenue due to manual inputting errors and missed declined transactions
    • Improves the speed of checkout at the point-of-sale terminal by removing the need for double entry
    • Enhances the customer experience through quick and secure card authorisation
    • Provides high availability card authorisation through communication backup and also stand-alone mode if till system (ePOS) or network fails
    • Streamlines end-of-day reconciliation
    • Provides investment protection for future Point of Sale and value-added applications
    • Reduces PCI DSS compliance costs and security concerns with Secured by Elavon
    • Point to Point Encryption and Tokenisation can be fully supported 
    • Track payments with our Online Reporting tool
    • Order your terminal rolls and supplies by emailing sales@ukprgroup.com or +44 (0) 1698 843866 to order new equipment.

Let's talk - we're here to help

Customer Services

IRE: 0818 202 120

Monday-Friday 08:00AM-18:00PM GMT

Technical & Authorization Support available 24/7. Please have your Merchant ID (MID) number ready whenever you call us.

Get in touch