Get ready for your terminal installation
Thank you for ordering your new card payment terminal
To ensure a smooth installation and minimal disruption to your business we need you to ensure that everything else in your processing environment is ready.
Important things to checks before your engineer arrives
Please take a moment to complete the following terminal and internet checks and ensure that all of the necessary connectivity and access requirements are available, ahead of your terminal installation appointment.
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It’s important that you check that everything your terminal will need to operate correctly is in place before installing your terminal. To do this simply find the terminal you have ordered in the following table and complete the tick boxed requirements.
If you are not able to confirm that all of your terminal technical requirements are available then please contact us immediately and we will help you work through next steps. When it comes to checking your connectivity options, it may not be necessary to tick all options, but certainly the ones you are choosing to use as your main and back-up options.
Terminal
What do I need?
Ingenico DX 8000
A portable Android SmartPOS terminal for payments any place anywhere
- Mains electricity supply for the base charging station, within 3ft / 1.2m of the terminal’s location
- The power cable for the charging base can be plugged directly into the terminal if needed.
- For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection.
- For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus…
If home or small business, WPA / WPA2 encryption
If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Poynt P61
A smart terminal for seamless wireless activity anywhere in your business
- For internet connection, an internet port within 6ft / 2m of the terminal’s location and broadband speed of a minimum 5mb download and 2mb upload
- For GPRS connection, broadband speed of a minimum 5mb download and 2mb upload. Our multi carrier SIM card will be provided
- For WiFi connection, the network must be password protected, and not available for public use that supports 802.11 a/b/g/n and dual channel 2.4, 5 GHz operation
Ingenico DESK 5000
Fixed counter-top terminal with optional PIN pad and Smartlink integration
- Mains electricity supply within 6ft / 2m of the terminal’s location
- For internet connection, an internet port within 6ft / 2m of the terminal’s location
- For Smartlink integration connecting till and terminal via USB or serial port, one available USB or serial port on the till
Ingenico MOVE 5000
A portable tri-comms terminal for payments on the move
- Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location
- For Bluetooth connection via the internet, an internet port within 6ft / 2m of the terminal’s location
- For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection
- For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use, plus…
If home or small business, WPA / WPA2 encryption
If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Ingenico LANE 3000 PIN Pad only
Fixed counter-top terminal (Smartlink Integration only)
Ingenico LANE 3000 PIN Pad only
Fixed counter-top terminal (Smartlink Integration only)
- Additional USB port on till to supply power OR
- Mains electricity supply within 6ft / 2m of the terminal’s location
- For internet connection, an internet port within 6ft / 2m of the terminal’s location
- For sharing till’s internet connection, a suitable USB / Ethernet adapter
- Additional USB port on till to supply power OR
- Mains electricity supply within 6ft / 2m of the terminal’s location
- For internet connection, an internet port within 6ft / 2m of the terminal’s location
- For sharing till’s internet connection, a suitable USB / Ethernet adapter
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When data is sent or received over the internet, it is sent to an IP (Internet Protocol) address and a specific port. So when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.
If using DHCP
Ensure a correct DNS1 and DNS2 address is passed from the router / DHCP server. It is recommended that DNS1 and DNS2 are populated.
If using static IP
The following details are required:
- Static IP address
- IP Gateway
- Subnet details
- DNS address
You will require two DNS server addresses for Tetra terminals. If a secondary DNS address is not known, a public DNS can be used.
Your firewall configuration needs to include a DNS address access. The MAC address of the terminalcan be provided at the time of installation if required
for firewall configuration.
If using Smartlink
Till and terminal need to communicate together via six different ports (listed in the table on the next page) so you need to check that these are not blocked by firewall rules or any security and anti-virus software used on your till system.
Ingenico DX 8000 – Firewall Rules
Application
URL
Time & Date sync
2.android.pool.ntp.org
Network internet connectivity check
google.com
Software license management
https://slm-portal.icloud.ingenico.com/
Geolocation services
https://xtrapath1.izatcloud.net/ctra3grc.bin
https://xtrapath2.izatcloud.net/ctra3grc.bin
https://xtrapath3.izatcloud.net/ctra3grc.bin
https://info.izatcloud.net over Encrypted TCP
time.xtracloud.net for time
Firmware updates
https://axyun.ingenicoaxcloud.net:8100
https://axyun.ingenico-axcloud.net:8101
TEM
tem-terminals-eu02.icloud.ingenico.com
Ingenico DESK 5000 and MOVE 5000 - Mandatory applications
Application
URL
IP address or end point
Port number
Ingenico TMS
INGeTMS.elavon.com
193.155.119.53
195.245.90.103
4001
Authorisation and settlement
ipconex.elavon.com
195.245.90.61
193.155.119.61
7601
Poynt P61 - Mandatory applications
Application
URL
IP address or end point
Port number
Poynt HQ
https://eu.poynt.net
https://fouroneone.poynt.net
https://services-eu.poynt.net
https://vt-eu.poynt.net
wss://pcm-eu.poynt.net
https://eu.poynt.net
https://mothership-eu.poynt.net
https://billing-eu.poynt.net
https://s3-eu-west-1.amazonaws.com
443
Customisable applications (if relevant)
Application
URL
IP address or end point
Port number
Gift Card - Savvy TLS1.2, primary connection
ssl9.tnsi.eu.com
188.94.133.139
46328 & 45843
Gift Card - Savvy TLS1.2, secondary connection
ssl9.tnsi.eu.com
188.94.132.11
46328 & 45843
IHG (UK only)
ssl12.tnsi.eu.com
188.94.133.35
188.94.132.35
44396
Alternative Payment Methods: Alipay & WeChatPay
https://transaction.pmg.elavongateway.com
Smartlink integrations
Application
URL
IP address or end point
Port number
Printing
Terminal initiated
Network specific
5187
DoTransaction
Till initiated
Network specific
5188
GetPedState
Till initiated
Network specific
5189
Events
Terminal initiated
Network specific
5190
DoSettlement
Till initiated
Network specific
5191
DoMobileTopUpSettlement
Till initiated
Network specific
5192