User Guides

Mobile Solutions

If your business is on the move MobileMerchant is the ideal solution for you. This is ideal if you are an independent trader in the health and beauty, food service, garden centres, home furnishing supplier or taxi service sectors.  You can accept credit and debit card payments anywhere, anytime with this easy-to-use and secure product.

Welcome to Mobile Solutions

MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. 

  • MobileMerchant provides full security and support for Chip and PIN cards, magnetic stripe cards, contactless and card-not-present transactions.
  • Cardholder data is securely captured and encrypted using a Bluetooth connected PIN pad, ensuring that no information is captured and stored by the smart device.

Provide a professional customer experience with a faster method for closing sales.  Reduce cash handling and keep your personal and business income and expenses separate.  Put MobileMerchant into the hands of your sales team, you put the power to increase cash flow in their hands, too.

    • Gift cards are a new alternative to paper gift vouchers. They can be openly merchandised like any other product and don’t need to be kept in a locked drawer like paper gift vouchers. This will drive impulse purchase and increase your sales. In addition, there is no reconciliation required (we do all that for you online) and fraud and theft are reduced (they aren’t active until you activate them with an amount on a terminal).

    • Our cards are made from PVC plastic – just like your bank card.

    • Card production takes 2-3 weeks from approval of your design (a PDF proof of the design will be sent to you by email).

    • Yes, you can order as many types of cards as you wish to on www.elavongiftcard.com. If you order multiple cards, please be sure to clearly state which four lines of text relate to which card design. Currently there are 26 designs of card to choose from.

    • Effective merchandising is the key to gift card success – treating them like another product and merchandising them as such will increase impulse purchase and overall sales, particularly in busy gifting periods (Christmas, Easter, Mother's and Father's Day, etc). POS units are available for purchase on www.elavongiftcard.com.

    • No, selling and redeeming a gift card is as easy as doing a credit/debit transaction. You will be provided with full instructions on both the terminal and Card Manager Portal (where you can set-up, manage and report on your gift card programme) when you subscribe for gift card.

    • There are a number of ways to do this. The most straightforward way is to use your existing Elavon terminal in-store. Alternatively, you can load a single card using the Merchant Portal at www.cc-cardmanager.com or, if you’re using them for a promotion, you can load a range of cards with a pre-set amount (e.g. £5 or £10) also using the Merchant Portal.

    • We have found a gift card transaction to be as quick, if not quicker, than a standard debit/credit transaction.

    • No, in order to protect you, all transactions have to happen in real-time, in an online fashion. If your phone line isn’t functioning you will not be able to sell or redeem gift cards. You will, however, be able to activate and redeem cards through Card Manager, our online Merchant Portal.

    • If the call gets cut off mid-transaction, the terminal recognises this and when the line comes back, the terminal software will retry the transaction until it does go through.

    • The receipt produced by the terminal will be a clear indication. Other than that you can check the card on card manager.

    • To realise a maximum return on your investment, don’t just “sell” gift cards to customers; instead, make them a valuable part of your business. If you use your card programme as a replacement for cash, coupons and vouchers, many more uses for those same cards start to emerge, including:

      • Spending Cards – Customers simply credit an amount to the card and then use that credit over multiple visits. Think of a prepaid card as an easy way for parents to manage student spending . Customers can check their balance and transactions on www.showmybalance.com and you can incentivise them to top up with ‘extra free’ – 20% extra when you load £50.
      • Savings cards – Offer your customers an easy way to save for big occasions like Christmas or weddings. They can present their card and load funds to it as many times at they like. They benefit from paying for goods and services over a period of time and you benefit from the guaranteed spend and actually having the funds in your bank account.
      • Rewards Cards – Use your cards to reward customer loyalty. Every time they visit or spend in your store, load some credit onto their card and if you have quieter periods, why not offer double rewards to incentivise footfall during those periods.
      • Refunds Cards – Don’t let refunds walk out of your store. Put the refunded amount back on to one of your gift cards – it will have to then be spent in your store at a later date.
      • Promotional Cards – Incentivise footfall during quieter periods by using your cards for promotions. Simply load, say, £5 or £10 onto 100 cards (using the bulk load function in Card Manager) and have your staff hand them to passers-by or distribute at corporate offices, churches, schools, apartment buildings and other sites to target potential customers. If those people use those cards, you benefit from the up-spend. If they don’t, the promotion has cost you very little.
      • Customer Service - Turn a bad experience into a loyal customer by loading value on a card and asking the customer to come back and give your business another chance. The incentive - combined with your service promise - can lead to a long relationship.
    • Simply visit www.elavongiftcard.com and, on the home page click ‘Buy’ or, in the left hand menu, click your business sector to see sector specific gift card designs.

    • In total there are 26 designs of card on the site, everything from a plain white card (onto which you can put your own logo and text), to sector themed cards (restaurants, hotels and bookshops, to name but three), to general gift cards for any type of business.

    • We recommend that less is definitely more! On one of our standard card designs, you can add a maximum of 4 lines of text with a maximum of 20 characters per line (including letters, numbers, punctuation and spacing). On a plain white card you can add your logo and up to 4 lines of text. When going through the checkout process you will be prompted to enter your text and if you wish, to upload your logo.

    • Your order will be included in your next monthly merchant billing statement and deducted from your settlement amount as per the usual monthly billing process.

Let's talk - we're here to help

Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

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