Yes, any customer using a P2PE solution must be issued with a P2PE Instruction Manual(PIM) as part of the PCI DSS regulations. You must follow the details of Elavon’s PIM to be compliant with P2PE requirements.
To help you get started in processing card payments for your business, here are three things you need.
The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.
Disputed transactions often lead to a complicated chargeback process. Reduce the hassle and cost of chargebacks with our best practice guidance.
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.
Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.
Poynt is the new payment solution that will change the way you think about card payments forever.
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.
How to use Dynamic Currency Conversion
Step-by-step instructions on how to use specific functionality.
We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.
Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.
Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.
MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve.
The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution.
Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.
When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
Stay up to date with industry news, developments in technology and changes in regulation.
Read all the latest customer updates and changes from Elavon Ireland.
All the latest news about data security from Elavon.
Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions.
We welcome feedback - good and not so good. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it.
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Customer Services
Monday - Sunday
24 hours a day
For technical and terminal query: choose option 1
Customer Services
Monday - Sunday
24 hours a day
For technical and terminal query: choose option 1
Our flexible, scalable security solutions and services help mitigate risk and create safer payment systems. They will help you simplify your life and reduce scope for PCI Compliance.
We’ve designed our P2PE Solution to be as simple to deploy and use as possible, whilst offering you a secure, PCI DSS compliant P2PE solution.
Your Secured P2PE solution includes a P2PE Instruction Manual that needs to be closely adhered to for PCI DSS compliance.
The terminals listed below are used for the Secured P2PE solution.
Please ensure the terminals you use match the terminal models in the list. – for further information on the terminal types please refer to sections 2.1 & 2.2 in the P2PE Instruction Manual (PIM).
Desk/5000 Desktop Terminal
Lane/3000 PIN Pad
Move/5000
ICT250 Desktop terminal
IPP350 PIN Pad
IWL25X Series
If you have any questions about this, please contact us.
Before you get your terminal(s) delivered, you will receive an email from our courier containing:
This may include Tamper Evident Envelops depending on the delivery method used (see ‘SecureTerminal Delivery’)
For full details please refer to section 4.2 in the P2PE Instruction Manual.
We will confirm the dates and delivery method with you by email. The three delivery options for terminals
Delivery Type |
Process |
---|---|
Engineer On-site Configuration and Installation |
|
Engineer Pre-Configured Installation |
|
Courier Pre-configured Delivery |
|
For full information on delivery methods please refer to section 4.2 in the PIM.
When your devices are delivered, before they are installed and used, please check that there is no evidence of tamper:
If there are any signs of tamper or if the serial numbers of the devices and/or packaging does not match, please contact us immediately.
Your delivery method determines how your devices will be set-up:
Delivery Type |
Details |
---|---|
Engineer On-site Configuration |
The engineer will install the devices following the security checks of device serial numbers and tamper |
Engineer Pre-Configured |
Devices are delivered to you pre-configured (in a secure PCI compliant location) Once all on-site checks have been completed, the engineer will set up the devices |
Courier Delivery |
Devices pre-configured (in a secure PCI compliant location) and delivered to you by courier. |
Further information can be found in section 3.1 of the PIM.
An important part of PCI DSS compliance requirements for a P2PE solution, is to keep a full inventory for your Point of Interaction (POI) devices; this must include all devices (whether they are installed or awaiting deployment). Please refer to Section 2.3 of the PIM for full details.
Your inventory should include all terminals, including those that have not been deployed. Any changes to your POI estate must be updated in your inventory table by the end of the next working day. Full details of the POI inventory can be found in Section 2.3 in the PIM.
When you receive the PIM you will also receive a Sample Inventory Table which you may want to use. If you wish to create your own inventory table, please refer to the PIM for more information.
Once a year you must complete a full check of all payment devices, ensuring there is no evidence of tampering, and they are all present and authorised. Any issues identified in the annual POI inspection must be reported to us immediately.
For full details please refer to Section 2.3 in the PIM.
Reporting Issues and Technical Troubleshooting
For any issues with Secured P2PE, please contact the appropriate helpdesk where one of our technical support team members will help you.
The Payment Card Industry Security Standard Council (PCI SSC) has provided best practice steps for becoming and remaining PCI complaint. These are listed below and can be found on the PCI Council’s website: www.pcisecuritystandards.org
Both of the above documents are also linked to in the PIM
Yes, any customer using a P2PE solution must be issued with a P2PE Instruction Manual(PIM) as part of the PCI DSS regulations. You must follow the details of Elavon’s PIM to be compliant with P2PE requirements.
You must contact Elavon’s helpdesk immediately if you notice any evidence of tamper. We will work with you to isolate the rogue device(s) and issue replacements where required.
Although P2PE solutions offer the highest level of PCI security you must still complete necessary steps required to becoming fully PCI Complaint. As well as following the PIM, you work with your chosen Qualified Security Assessor (QSA) or complete the necessary Self-Assessment Questionnaire (SAQ).
If you have any technical issues or notice any issues that you think may jeopardise your P2PE solution please contact the technical helpdesk.
Region |
Number |
United Kingdom |
0345 850 0195 (Option 1) |
Ireland |
1 818 20 21 20 (Option 1) |
Poland |
22 306 03 16 (Option 1) |