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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

Setting Up Your Account

Best Rate

Dynamic Currency Conversion service offers the convenience and certainty of paying in your own currency with the added benefit of Elavon Best Rate.

Download Claim Form

Dynamic Currency Conversion (DCC) from Elavon offers the convenience and certainty of paying in your own currency with the added benefit of an exchange rate guarantee. Elavon’s DCC service enables you (international Visa and MasterCard cardholders) to pay for goods and services in your home currency at the point of sale, allowing you to see the true cost of the transaction at the time of purchase rather than when your card statement arrives.

Frequently Asked Questions

    • You know the final price in your currency
    • You get today’s exchange rate locked in
    • There are no exchange rate surprises when your statement arrives
    • Your transaction is covered with Elavon Best Rate
  • Elavon aims to provide competitive exchange rates comparable with rates offered by card issuers. DCC provides full disclosure of the cost of the transaction in the local currency, in your home currency and the exchange rate. This information allows you to assess the competitiveness of the rate at the point-of-sale. 

    If you pay in your currency with DCC at the point-of-sale and when you get your card statement, you find that you would have received a better exchange rate (including fees) on the same card, on the same date, from your card issuer – you can claim the difference from Elavon. Elavon will pay you directly onto your card the difference between the amount you were charged at the Elavon customer and the amount you would have been charged by your card issuer. For details, please see DCC Best Rate Terms and Conditions.

  • Download the claim form, print out and complete the information within 60 days of the original purchase date. 
    Email the claim form and required documents to DCCBestRate@Elavon.com.

    If you have any questions, email us at the above email address and we’ll be in touch.

 

Guiding you through PSD2. Talk to us about getting your business ready Let's go

 

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Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

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