To help you get started in processing card payments for your business, here are three things you need.
The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.
Disputed transactions often lead to a complicated chargeback process. Reduce the hassle and cost of chargebacks with our best practice guidance.
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.
Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.
Poynt is the new payment solution that will change the way you think about card payments forever.
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.
How to use Dynamic Currency Conversion
Step-by-step instructions on how to use specific functionality.
We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.
Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.
Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.
MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve.
The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution.
Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.
When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
Stay up to date with industry news, developments in technology and changes in regulation.
Read all the latest customer updates and changes from Elavon Ireland.
All the latest news about data security from Elavon.
Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions.
We welcome feedback - good and not so good. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it.
Customer Services
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For technical and terminal query: choose option 1
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Customer Services
Monday - Sunday
24 hours a day
For technical and terminal query: choose option 1
Customer Services
Monday - Sunday
24 hours a day
For technical and terminal query: choose option 1
Shortly after your account is open, we’ll call you to arrange a suitable date for your card terminal(s) delivery and train you and your staff. For a successful terminal installation, please review the pre-installation checklist to ensure minimal disruption to your business.
Our card machine tutorials cover everything you need know to start taking card transactions.
How to set up your desktop card machine (1:01)
Installing desktop credit card machine is easy! Learn how to set up your Ingenico Desk/5000 terminal, connect cables and card reader.
How to set up your mobile card machine (1:55)
Installing mobile credit card machine is easy! Learn how to set up your Ingenico Move/5000 terminal and connect cables.
How to connect your card machine to WiFi, 3G or Bluetooth (3:23)
Using Ingenico Move/5000 credit card machine you can easily switch between connectivity options as needed. See how to do it on our step by step video tutorial.
How to reset your card machine (0:39)
When your card machine is not working restarting it may fix the problem. Learn how to turn off and on your Ingenico Move/5000 terminal.
How to change a paper roll in your card machine (0:47)
When your till roll runs out, you need to know how to replace it quickly. Learn how to do it on our step by step credit card machine video tutorial.
How to make a transaction on your card machine (1:46)
This credit card machine tutorial covers everything you need know to start taking card transactions. Learn how to complete sales transaction and reprint a receipt on your Ingenico credit card machine.
How to make a Refund on your card machine (1:06)
It’s quick and easy to handle refunds on your credit card machine. Learn how to refund card transactions processed with Move/5000 terminal.
How to complete a DCC transaction on your card machine (1:57)
Dynamic Currency Conversion (DCC) lets you offer customers the option of paying in their home currency. See how to carry DCC transaction on our step by step credit card machine video tutorial.
How to do a batch settlement on your card machine (0:59)
At the end of each trading day, you need to do a batch settlement to ensure that your daily takings are settled correctly. Learn how to do your end-of-day reconciliation and how to reprint a settlement report. Watch our video tutorial.
Card not present transaction on your card machine (1:52)
Card not present sales offer a wealth of opportunities. See how to carry keyed in transaction, Pre-Authorisation and Completion on our Ingenico credit card machine video tutorial.
How to install your terminal in three minutes (2:16)
Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.
How to reprint the last transaction receipt (1:40)
It’s easy to reprint a receipt on your Ingenico desktop terminal. This is especially useful for those times where a customer does not want a receipt, but then changes their mind.
Reprint your ‘end of day’ or EOD report (1:19)
Reprint your ‘end of day’ report with our step-by-step video instruction. This is useful if you have misplaced or need another copy of your last batch report.
How to quickly settle a batch (1:10)
How to close or settle your batch easily with our video instruction. The last, critical step you perform at the end of each business day will be to close or settle your batch.
Power your terminal off and on (1:12)
Restarting your point of sale terminal usually fixes connectivity problems. See how to do it in our step-by-step video instruction.