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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends
alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends

TV Tutorials

Poynt explainer

Poynt User Guide

Poynt Getting started (0:49)

Welcome to Poynt. Get a overview from your home screen on how to access your apps, like Terminal or Help. Learn how to manage WiFi, access settings, and view notifications.

Poynt Card transactions - normal sale (1:13)

It's easy to make a transaction. Open the terminal app, enter the amount of the sale and hit 'Charge'. The Poynt devise will prompt the customer and the server throughout the transaction and offer the customer the choose of no receipt, a paper receipt or an email receipt.

Card transactions - DCC sale (1:55)

Open the Poynt terminal app, enter the amount of the sale and hit 'Charge'. The device recognizes the card is eligible for DCC. On the screen, the customer will see the conversion fee, and the exchange rate. Based on these calculations, the customer will see the final amount they will pay in their native currency.

Card transactions - Tip (1:53)

Tips can be displayed as a fixed amount or as a percentage %. Both the fixed amount and tip percentage % can be customised by the Merchant. Tips must be enabled on the device or via Merchant HQ for it to become active on the device(s).

Poynt Getting connected (1:18)

It's easy to connect your Poynt device to Wifi. Simply open your swipe down menu and select WiFi. Then select your preferred secure network to keep your transactions safe. Just enter your network password and click 'connect'.

Poynt Refunds (0:51)

To make a refund open the terminal app, select the transaction you want to refund and swipe left. Check the refund amount and select 'refund'. To continue you must select No Receipt, Print a Receipt or Email a receipt. That’s it the refund is complete.

 

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Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

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