Covid-19: We want to keep you updated on our approach during these difficult times. Read more

 

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

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Welcome to Elavon Ireland

To help you get started in processing card payments for your business, here are three steps for you to follow. You should receive everything you need to get up and running within a week of opening your account. If this is not the case, please contact our Customer Services team.

Step 1: Card Terminal Installation

You’ll receive a call shortly to arrange a suitable date for our engineer to install your card terminal(s) and train you and your staff. For a successful installation, check out the guide.

More information

Step 2: Protect your Business

As a new customer, your business is automatically enrolled to Secured by Elavon. This enables you to get your business certified and be compliant with Payment Card Industry Data Security Standards (PCI DSS).

(1) Register at elavonsecuritymanager.com You’ll receive two login emails from Secured by Elavon with your username and password for registration.

(2) Once registered, you'll be guided through the compliance validation process to achieve certification straight away (certainly no later than 90 days from the date your account is opened) to avoid the PCI non-compliance fee.

Step 3: Access Statements Online

Accessing statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place. Register and gain immediate access.

More information

Manage your account with Elavon

Understanding your statement

Understanding your Statement

Check out our handy guide to reading your statement.

Managing Chargebacks

Managing Chargebacks

Learn how to minimise and handle disputed transactions.

Display your Logo

Display your Logo

Display your logo on the card terminal screen and on till receipts.

Change Account Details

Change Account Details

Find the relevant forms to make changes to your account.

 

Guiding you through PSD2. Talk to us about getting your business ready Let's go

 

Let's talk - we're here to help

Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

Get in touch