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Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

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Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends
alt

Customer Services

Monday - Sunday

24 hours a day

0818 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

 

Form Ends
expanding online

Welcome to Elavon Online

You should receive everything you need to get started within a week of opening your account. If this is not the case, please contact our Customer Services team.

Step 1: Integrate your Online Store

To begin the setup of your Virtual Terminal and/or integration to your payment page, you will be contacted by the technical team at Elavon Payment Gateway.

More information

Step 2: Protect your Business

As a new customer, your business is automatically enrolled to Secured by Elavon. This enables you to get your business certified and be compliant with Payment Card Industry Data Security Standards (PCI DSS).

(1) Register at elavonsecuritymanager.com You’ll receive two login emails from Secured by Elavon with your username and password for registration.

(2) Once registered, you'll be guided through the compliance validation process to achieve certification straight away (certainly no later than 90 days from the date your account is opened) to avoid the PCI non-compliance fee.

Step 3: Access Statements Online

Accessing statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place. Register and gain immediate access.

More information

Manage your account with Elavon

Understanding your statement

Understanding your Statement

Check out our handy guide to reading your statement.

Managing Chargebacks

Managing Chargebacks

Learn how to minimise and handle disputed transactions.

Change Account Details

Change Account Details

You will find the relevant forms for changes to your account.

support@elavonpaymentgateway.com

Please have your Merchant ID (MID) number ready whenever you call us.
If you have been referred by one of our partners, please contact them directly for all technical support, including the setup of your payment gateway.

 

Guiding your through PSD2: Interim Solution Instruction for the Travel and Hospitality Industry Read more

 

Let's talk - we're here to help

Customer Services

IRE: 0818 202 120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

Get in touch