Covid-19: We want to keep you updated on our approach during these difficult times. Read more

 

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

Request a callback

*Required fields

Are you an existing customer?

Your privacy is important to us. By clicking 'Submit your request' you agree to our Terms and that you have read our Cookie Policy.

alt

Thank you for your submission!

Thank you for getting in touch. We will be in contact with you within 48 hours.To go back to our website, please click here.

Close

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

Setting Up Your Account

Displaying your logo

Promote your brand on terminal and till receipt

Display your company logo on the terminal and till receipt to promote your brand: it's all included in the service we offer. 

This can be done quickly and easily by sending your logo to the email below.

logo@elavon.com

Logo specifications

  • For a receipt logo, the specs are:

    • 384 pixels (width)
    • 128 pixels (height)
    • 1 bit per pixel (pure black and white, no greyscale) and must have .bmp extension 
    Elavon Receipt Logo
  • For a screen logo, the specs are:

    (a) Colour

    • Move/5000, Desk/5000 Screen logo dimensions = 320 pixels (width) x 430 pixels (height)

        Bitmap (.bmp) file

    • iCT250 desktop: screen logo dimensions = 320 x 184 pixels

        (*320 x 240 in the multiple-image case, i.e. for rolling screensaver, covers the top bar)

    • iWL250: screen logo dimensions = 320 x 184 pixels 
    Elavon Receipt Logo Colour

     

    (b) Mono

    • iCT220 desktop: screen logo dimensions = 128 x 44 pixels
    • iWL220: screen logo dimensions = 128 x 44 pixels
    Elavon Receipt Logo

 

Guiding you through PSD2. Talk to us about getting your business ready Let's go

 

Let's talk - we're here to help

Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

Get in touch