Chargebacks
When transactions are disputed by a cardholder or issuer, merchants may face a costly chargeback process. We understand how troublesome chargebacks can be and we work to help merchants manage and avoid chargebacks for in person and card-not-present mail, phone, and online transactions. Our chargeback guidance emphasises card scheme compliance and customer confidence: rely on us to help you prepare for and overcome chargeback challenges without compromising your customers' shopping experiences.
Chargeback Guide
The chargeback process involves numerous important compliance requirements that merchants must understand in order to avoid incurring extra costs. Our guide is designed to reduce chargeback hassle and costs, and help merchants prepare for every step of the process - from disclosing refund policies to handling requests for receipts.
Chargeback Cycle
Understanding the chargeback process is crucial to achieving satisfactory outcomes for you and your customers. Every card scheme has its own chargeback cycle so we've put together a guide to each so that you know what to expect as you move through their various phases.
Airlines
Airlines face a unique set of chargeback challenges: high rates of cancellation and other service challenges mean that merchants must focus on compliance when accepting payments. Read our airline chargeback guidance to ensure that your business is protected from unnecessary chargeback costs.
Create a Elavon Secure Email account
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Hotels
Ensure your hotel business is prepared for a range of chargeback challenges including international payment disputes. Our hotel chargeback guidance sets out your responsibilities, including how to disclose your cancellation policy properly, and focuses on customer experiences.
Covid-19 Related Chargebacks
The Covid-19 pandemic has created a range of new chargeback challenges for merchants all over the world. To help you handle Covid-19-related chargebacks we've collected the most up-to-date information and advice.
Need to learn more about chargebacks?
IE: 151 19 859
Mon-Fri 9am to 5pm
Setting up your Account
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Welcome
To help you get started in processing card payments for your business, here are three things you need.
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Online payments
The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.
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Protect your business
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
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Understanding your statement
Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.
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Chargebacks
Disputed transactions often lead to a complicated chargeback process. Reduce the hassle and cost of chargebacks with our best practice guidance.
TV Tutorials
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Overview
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
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Elavon Connect explainer
Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.
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Terminal explainer
Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.
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Poynt explainer
Poynt is the new payment solution that will change the way you think about card payments forever.
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Tablet till solutions
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
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Secured by Elavon
We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.
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Dynamic Currency Conversion
How to use Dynamic Currency Conversion
User Guides
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User Guides hub
Step-by-step instructions on how to use specific functionality.
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Point of sale
We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.
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Poynt - Smart Terminals
Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.
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Dynamic Currency Conversion
Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.
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Mobile solutions
MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve.
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Converge
The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution.
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Smartlink
Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.
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Tax-free shopping
When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards
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Data Security
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
News
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Customer News hub
Stay up to date with industry news, developments in technology and changes in regulation.
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Customer updates
Read all the latest customer updates and changes from Elavon Ireland.
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Data security
All the latest news about data security from Elavon.
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Card brand changes
Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions.
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Customer Satisfaction
We welcome feedback - good and not so good. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it.
