Register

Setting up your Account

  • Welcome

    To help you get started in processing card payments for your business, here are three things you need.

  • Online payments

    The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.

  • Protect your business

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.

  • Understanding your statement

    Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.

  • Chargebacks

    Disputed transactions often lead to a complicated chargeback process. Reduce the hassle and cost of chargebacks with our best practice guidance.

Customer Centre

TV Tutorials

  • Overview

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • Elavon Connect explainer

    Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.

  • Terminal explainer

    Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.

  • Poynt explainer

    Poynt is the new payment solution that will change the way you think about card payments forever.

  • Tablet till solutions

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • Secured by Elavon

    We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.

  • Dynamic Currency Conversion

    How to use Dynamic Currency Conversion

User Guides

  • User Guides hub

    Step-by-step instructions on how to use specific functionality.

  • Point of sale

    We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.

  • Poynt - Smart Terminals

    Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.

  • Dynamic Currency Conversion

    Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.

  • Mobile solutions

    MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve.

  • Converge

    The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution.

  • Smartlink

    Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.

  • Tax-free shopping

    When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards

  • Data Security

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.​

customer centre

News

  • Customer News hub

    Stay up to date with industry news, developments in technology and changes in regulation.

  • Customer updates

    Read all the latest customer updates and changes from Elavon Ireland.

  • Data security

    All the latest news about data security from Elavon.

  • Card brand changes

    Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions.

  • Customer Satisfaction

    We welcome feedback - good and not so good. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it.

customer centre
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Setting Up Your Account

Access statements online

Accessing your statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place, at no extra cost to you.

Registration Form

Access your Elavon account anytime, anywhere. For instructions on how to register, watch our video

Your Elavon Connect benefits

1. Access your Elavon account anytime, anywhere

2. Choice of reporting formats for easy reconciliation

3. Manage your account with self-service features

4. Ability to reset your password

 

Register today and gain immediate access to Elavon Connect

Registration Form

 

 

FAQ’s  for navigating Elavon Connect and managing your account

  • You can access your statements through the Elavon Connect merchant portal. Click ‘Your Statements’ in the navigation menu on the left of your dashboard to view and download available statements. For more information to help you better understand your statements, check out our statement guide here. 

  • If you are having trouble accessing your Elavon Connect account or if you have forgotten your password, go to the Elavon Connect login page. Look beneath the ‘Sign In’ button and click the link that says ‘Forgot password?’. This will take you to a password recovery page.
     

    If you are still having trouble recovering your password, check your email ‘Junk’ or ‘Spam’ folder to see if the reset email has been routed there. If you still have not received a reset email, check to make sure that the email address you are using is the same one you used to register with. If you registered with an email address that you no longer have access to or have additional questions about this process, contact our support team at ElavonConnectQueries@elavon.com. 

  • Registering for Elavon Connect is easy. 
     

    To complete the registration process, you will need:

    • Merchant ID (you can find your MID in your ‘Welcome’ email from Elavon. It is also shown in the upper right corner of your statement.)
    • Last four digits of your deposit bank account number
       

    Go to Elavon Connect registration page here.  

     

    Complete the short form, providing your contact details and the information listed above. When you’ve completed the form, click ‘Create Account’.
     

    Check your email. Soon after completing the form, you will receive an email with further instructions to complete your account set-up. 

     

    Issues with registration?

    If you have completed the registration form but are not receiving the emails, check your email ‘Junk’ or ‘Spam’ folder in case the email has been routed there. If you have not received a registration email within 24 hours, contact our support team at ElavonConnectQueries@elavon.com. 
     

    Please note that if you are an Enterprise customer or a partner, your Relationship Manager will set up your Elavon Connect account for you. Please check in with them if you have not yet received access.

    1. Select Your Reports  on the left hand navigation menu, and scroll to Batches Submitted.  

    2. The default filter is set to ‘Last 3 days’ but you can use the drop-down menu to choose your own filter criteria. 

    3. Click the ‘Show results’ button.

    4. Locate the batch in question from the list to confirm that it has gone through. If you do not see the batch on the list and it has been 24 hours, contact customer support.  

    Customer Support UK: 03458500195

    1. All your Recent Payment Activity is displayed on your dashboard.

    2. If your payment activity has been in the last month, your last payment amount will be visible.

    3. You may also select Previous Payment and Earlier Payment options.

    4. The amount will be displayed showing currency and date. 

    5. Clicking on amount will bring you to Payment List report of the funded amount.

    6. From the Payment List report you can drill down to many other reports, including batch or transaction reports.

    1. Select Your Reports on the left-hand navigation menu and scroll to Payments List.  

    2. Click the ‘Show results’ button to see yesterday’s payment or use the search filters available in the drop-down menu to select your preferred criteria. Then click the ‘Show results’ button. 

    3. You can also select any fields within the report for more payment details:

    • By clicking on payment reference number, you get a payment details report 

    • By clicking on Batch information you get a Batches funded list

  • Are you set up as gross settled or net credit (this is dependent on your agreement with Elavon).
     

    Gross settled

    You receive the full settlement amount and your fee is deducted after the 15th calendar day of the month for UK and 18th calendar day of each month for Ireland.

    1. Select Your Reports on the left hand navigation menu, and scroll to Batches Submitted.  Click the ‘Show results’ to display your last batch submitted or  

    2. Use the filters available to refine your search and click the ‘Show results’ button to display your results.

    Net Credit

    You receive your settlement amount with your fee deducted from the first payment of the month.

    1. Select Your Reports on the left hand navigation menu, and scroll to Batches Submitted.  Click the ‘Show results’ button to display your last batch submitted or use the filters available to refine your search and then click ‘Show results’ to display your results. 

    2. Fees are taken only from the first payment of the month, which usually corresponds to the last batch of the previous month.

    3. You will identify fees deducted in batches where you see a difference between the batch and the payment.

  • You can use the forms in Elavon Connect to update your business address, change your business name and bank account details. You can also use these forms to request a copy of your contract or to request closure of your account.* 

    These forms can be accessed within the Elavon Connect dashboard:

    1. Click ‘Your Account’ from the left-hand menu of your dashboard.

    2. From the dropdown list, select ‘Business Locations’. Click the ‘Show results’ button.

    3. Use the ‘Location’ dropdown to select the MID your location is listed under. 

    4. In the bottom box, you’ll see the locations that meet your filter criteria. Click the pencil icon to the right of the location you want to make changes to and select the action you want to take. 

    * If you don’t see these options available on your navigation, please contact your Relationship Manager for updates. Partners and Enterprise customers will not be able to make these changes through Elavon Connect.  

Let's talk - we're here to help

Customer Services

IRE: 0818 202 120

Monday-Friday 08:00AM-18:00PM GMT

Technical & Authorization Support available 24/7. Please have your Merchant ID (MID) number ready whenever you call us.

Get in touch