Latest updates

We are updating our Terms of Service to provide additional clarity on how we process payments to your chosen financial institution.

Managing your business details just got easier. Now you can update your details yourself in Elavon Connect in a few simple steps.

Some of your Ingenico Tetra screens have changed. Learn about what our latest software update means for you.

Elavon recently informed you of an update to the definition of secure transactions as outlined in the Schedule of Fees (SOF) effective from 1 January 2019. The update relates to the treatment of secure and non-secure transactions.

As your payments provider we’re always looking for ways to help you to process card payments efficiently. We have seen a rise in recent months of fraudsters initiating fraudulent sales and refunds by distraction of a cashier or access to a card terminal that was not properly secured.

The European Commission introduced the Payment Services Directive 2 (PSD2) to make payments safer, increase consumer protection and to foster innovation and competition. One of the more significant impacts of PSD2 relates to eCommerce transactions and the need to implement Strong Customer Authentication (SCA) from 14th September 2019.

Further to our letter requesting a completed Beneficial Ownership form and valid photo ID, you can download our secure ID Pal application to your Mobile, Tablet or PC

Elavon has updated its Terms of Service, effective from 14 September 2019. There are two main areas of changes: 1) As a result of the introduction of the Payment Services Directive 2 (PSD2) 2) Updates to Data Security Payment Card Industry (PCI).

Visit our new PSD2 customer page designed to inform and help you through the transition period.

EU rules mean your electronic payments are becoming cheaper, easier and safer. Here’s how.

The European Commission has announced its decision to adopt revised inter-regional interchange rates. These new interchange rates apply to international consumer transactions at merchants in the European Economic Area (“EEA”). The new rates are;

Where possible, please encourage your customers to make contactless payments. This will minimise physical interaction with your card machine. In addition, card machines should be thoroughly and regularly cleaned.

We understand the challenges that face the airline industry due to Covid-19, which impact us all.

If so, your website will no longer be supported by Magento after 30 June 2020. There will be no further patches (including important security updates) released. This has some important payment security implications for you.

How to disinfect, restart and download updates to your card machine if it has not been used for a while.

Elavon Financial Services DAC (“Elavon”) established a Brexit Programme Office to prepare for a no deal Brexit and provide uninterrupted service to our UK and international-based customers after Brexit by establishing legal entities in the UK and EU.

Websites are being targeted by fraudsters to test cards for use in more extensive fraud elsewhere. Discover the signs and how to protect your business.

Elavon IE pandemic preparedness - precautions to minimise risk to our employees, partners, customers and operations

Many businesses are trading in unfamiliar ways, and still getting to grips with the new risks changes have brought. Here’s some tips to help you spot and avoid emerging scammer trends.

On 31 January, the United Kingdom leaves the European Union with an agreed withdrawal agreement in place. Elavon Financial Services DAC (“Elavon”) is committed to providing uninterrupted services to all our customers during and after the withdrawal process.

In light of the current COVID-19 environment, the Irish payments industry has taken the decision to increase the contactless limit to €50 from €30.

Certain products were incorrectly classified under European Economic Area (EEA) tiers and thereby added to all existing Unblended Pricing across all EU currencies from April 2018 February 2020.

Travel and Hospitality industry compliance with the strict interpretation of the Regulatory Technical Standards (RTS) for the Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) will only be possible once the entire supplier chain has been upgraded to support the transfer of authentication data from the point of first cardholder contact (Bookings via direct or indirect sales channels), through to the merchant of record (your business).

Payment data security is critical to your business. To ensure that your terminal complies with the latest industry security requirements, we will soon commence the roll out of a new and more secure digital certificate.

If you’re already familiar with our reporting portal, Elavon Connect, then check out the updates we’re constantly making, based on your feedback.

We are actively working with card brands to bring you the most up to date information in relation to chargebacks. Dispute policies have not changed but we are encouraging our customers to actively manage and attempt to resolve disputes as they arise.

Our top 10 PSD2 frequently asked questions.

Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.

We experienced an interruption to our network connectivity between 5am – 08.45 GMT. Due to this interruption, transactions may not have processed.

Recent additional security checks by issuers on contactless transactions may result in a higher level of declined transactions. With the newest application update, MobileMerchant is adding a functionality to streamline the contactless transaction process.

Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.

The EU has updated the Payment Services Directive (PSD) in order to enhance payment services market efficiency and competitiveness, consumer protection and transaction security, the new Directive is called PSD2. As a result, you have new rights and obligations under PSD2 from 13 January 2018.

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical update for your MobileMerchant app.

You may have heard about General Data Protection Regulation (GDPR) cropping up quite a bit in conversation or have come across it on the social channels which you use. You may know all about it already which is great, or you may not be sure what it’s really all about.

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical deadline that is approaching fast.

One significant change introduced by PSD2 which you may be aware of is the ban on “surcharging”. This occurs when an additional fee is added to the transaction value for card payments. Please note that this does not constitute changes to your Customer Agreement with Elavon.

We know that many of our customers are assessing the impact of Brexit and what will happen after the United Kingdom (UK) leaves the European Union (EU).

Clarification to the wording on your Schedule of Fees- 27 March 2018. This amendment reflects the Card Scheme rules in relation to processing of secure Visa domestic transactions, which must be submitted to Elavon within two days in order to be treated as “Secure Transactions”.

Summary of key changes to your Elavon Terms of Services - 27 March 2018

Organisations that handle card payments are at risk from cardholder details being stolen. High-profile cases make the news, but the problem affects businesses of all sizes.

To protect consumers and the payments network from potential data compromises, Visa mandated that merchants should not include Card Verification Value (CVV2) data in authorisations for mail order transactions effective from 21 April 2017.

3Ds enables consumers to authenticate themselves with their card issuer when making card-not-present (CNP) and mobile purchases. The additional security layer helps prevent unauthorized CNP transactions and protects the merchant from CNP exposure to fraud.

Self-Assessment Questionnaires (SAQ) forms are used by some eligible merchants to report the results of a Payment Card Industry Data Security Standard (PCI DSS) self-assessment.

The travel industry has come under repeated and targeted attack from hackers who are increasingly finding opportunities to gain access to significant quantities of card payment data and personal information from customers.

Do you double swipe your customers’ payment cards for fraud check, reward scheme or marketing purposes? You should stop immediately if you are still doing this process. Here’s why you shouldn’t.

As your payments partner, we are committed to keeping you up to date with industry changes and card brand developments. There are 15 updates and reminders included here.

As your payments partner, we want to keep you up to date with industry changes and card brand developments. There are 14 updates and reminders included here.

As your payments partner, we want to keep you up to date with industry changes and card brand developments. There are 7 updates and reminders included here.

As your payments partner, we are committed to keeping you up to date with industry changes and card brand developments. There are six updates and reminders included here.

As your payments partner, we are committed to keeping you up-to-date with industry and card scheme developments. The purpose of this communication is to advise you of new pricing changes being introduced by Visa and Mastercard.

Visa has announced a series of changes to its rules and requirements regarding the provision of transaction receipts. These are aimed at streamlining requirements to bring them up to date with market needs and best practice.

From April 18, 2020 Visa is updating its rules related to transactions for merchants that offer free trials or introductory offers as part of an ongoing subscription service.

As your payments partner, we are committed to keeping you up-to-date with industry changes and card brand developments. There are 12 updates and reminders included here.

Elavon is aware of the impacts to the numerics used in the card brand payments systems and has taken the steps to support the migration to an eight-digit IIN (BIN). Full implementation for all card brands is targeted for April 2022.

Mastercard is now preventing customers from bypassing the Mastercard Directory Server for 3DS 1.0 transactions before submitting those transactions into authorisation

Visa and Mastercard are making some changes to the Contactless (CVM) Limit. This is the point at which PIN verification becomes required.

Read Visa’s dedicated guide to store credentials, to help customers comply with mandatory requirements and take advantage of the benefits of the Stored Credential Transaction framework

To ensure the continued security of transactions, it will be compulsory to remove Mag-Stripe Mode from all contactless device specifications. Going forward, only EMV mode will be supported

Visa and Mastercard now require that transactions relating to returned products, cancelled services or price adjustments related to prior purchases are authorised as are debit transactions

Mastercard has introduced its Debit Mastercard in Spain, Portugal, France and Liechtenstein. Customers can automatically accept these new card ranges if their BIN data is updated regularly

Visa & Mastercard: Impact of non-compliance with changes to Dynamic Currency Conversion

This is a reminder to all customers wishing to return tax payments to qualifying consumers that the refund transaction type should not be used for the return of sales tax to cardholders. The refund transaction type can only be used to correct a sale.

As your payments partner, we are committed to keeping you up to date with industry changes and card-scheme developments. There are 11 updates and reminders included here.

From 13 June 2020, Visa is set to amend the cashback purchase limits in Switzerland to a minimum of CHF 20 and a maximum of CHF 300. The Mastercard minimum cashback amount remains at CHF 10

The EU Commission has issued new legislation aimed at vulnerabilities relating to anonymous prepaid products, as the Anti Money-Laundering Directive 5 (AMLD5) comes into effect

To overcome a shortage of available numbers, starting in April 2022, all card schemes are working towards expanding the available ranges by instigating an 8-digit BIN code across their networks.

In response to the requirement for Strong Customer Authentication (SCA) as part of PSD2, Visa expects all parties in the ecosystem to deploy EMV 3DS 2.2 no later than 16 October 2020

Outlined are the pricing changes being introduced by the card brands, Visa, Mastercard and Diners Club.

Maintaining updated BIN range tables is vital for authorisation routing and fraud detection. Failure to update BIN tables can impact the profitability of your business, as consumers will be unable to make purchases using valid cards.

From 17 July 2020, Visa is increasing the CVM limit in Poland from 50 zł to 100 zł. From October 2020, Visa will increase the CVM limit in Belgium from €20 to €25

Make sure you meet consumer expectations by creating a consistent, improved experience at the point of sale (POS) – drive awareness of ‘tap to pay’ and deliver a best-in-class consumer experience

As your payments partner, we are committed to keeping you up-to-date with industry and card brand developments.

As your payments partner, we are committed to keeping you up to date with industry changes and card-scheme developments. There are nine updates and reminders included here.

After the introduction of Strong Customer Authentication (SCA), under PSD2, Visa has introduced new authorisation response codes to help achieve an optimal experience for cardholders

Visa has stated that customers wanting to perform verification of a card account, prior to any amount being debited, must use the correct identifiers and a zero-amount in those verification requests

As your payments partner, we are committed to keeping you up to date with industry changes and card-scheme developments. There are nine updates and reminders included here.

Visa is providing information about common account takeover fraud techniques, along with best practices to mitigate the risk of such fraud.

As your payments partner, we are committed to keeping you up to date with industry changes and card brand developments. There are 19 updates and reminders included here.

As your payments partner, we are committed to keeping you up to date with industry changes and card brand developments. There are 12 updates and reminders included here.

Effective from April 2021, Visa has updated new rules. Read more.

As your payments partner, we are committed to keeping you up to date with industry changes and card brand developments. There are 11 updates and reminders included here.

Visa is changing the way it handles disputed transactions (also known as Chargebacks) within the payments industry with effect from 15 April 2018 by introducing the Visa Claims Resolution (VCR) initiative. This aims to improve the efficiency of handling disputes and reduce the number of invalid Chargebacks.