Complaints data
Every 6 months both the Financial Conduct Authority and the Financial Ombudsman Service publish complaints data about individual financial businesses.
Providing excellent customer service and satisfaction is very important to everyone at U.S. Bank Europe, and when things go wrong we want to resolve them quickly and fairly.
We've provided a summary of our complaints data for the first half of 2023. To see how we've done, simply click on one of the tabs below.
Firm name: U.S. Bank Europe
Period covered in this report: 1 January 2023 to 30 June 2023
Currency: EUR
Currency Units: Single
Brands/trading names covered: U.S. Bank Europe
|
Total complaints outstanding at reporting period start date |
Complaints Received |
Complaints Closed |
Complaints Upheld by firm |
Total Redress paid |
---|---|---|---|---|---|
Lending-Debt purchasing (including complaints in relationto the underlying debt that has been purchased but notcomplaints about the collection of that debt) |
- |
- |
- |
- |
- |
Lending-Hire purchase / conditional sale agreements |
- |
- |
- |
- |
- |
Lending-Home credit loan agreements |
- |
- |
- |
- |
- |
Lending-Bill of sale loan agreements e.g. logbook lending |
- |
- |
- |
- |
- |
Lending-Pawnbroking |
- |
- |
- |
- |
- |
Lending-High cost short-term credit |
- |
- |
- |
- |
- |
Lending-Other lending |
- |
- |
- |
- |
- |
Credit Broking |
- |
- |
- |
- |
- |
Debt Management activity |
- |
- |
- |
- |
- |
Debt collecting |
- |
- |
- |
- |
- |
All other credit-related activity |
161 |
2219 |
2216 |
1186 |
135,632 |
Lending-Debt purchasing (including complaints in relationto the underlying debt that has been purchased but notcomplaints about the collection of that debt)
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Lending-Hire purchase / conditional sale agreements
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Lending-Home credit loan agreements
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Lending-Bill of sale loan agreements e.g. logbook lending
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Lending-Pawnbroking
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Lending-High cost short-term credit
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Lending-Other lending
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Credit Broking
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Debt Management activity
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
Debt collecting
Total complaints outstanding at reporting period start date
-
Complaints Received
-
Complaints Closed
-
Complaints Upheld by firm
-
Total Redress paid
-
All other credit-related activity
Total complaints outstanding at reporting period start date
161
Complaints Received
2219
Complaints Closed
2216
Complaints Upheld by firm
1186
Total Redress paid
135,632
For further information and published complaints data, including other UK banks, visit:
For Firms Receiving More Than 500 Complaints in the Reporting Period
Table 4 - Complaints Opened When Greater Than or Equal to 500 Opened Complaints
Product / Service |
Total |
Advising, Selling and Arranging |
Information, Sums / Charges or Product Performance |
General Admin / Customer Service |
Arrears Related |
Other |
---|---|---|---|---|---|---|
Payment Services |
2261 |
Unsuitable Advice: 25 Unclear Guidance / Arrangement: 4 |
Disputes over sums / charges: 955 Product performance / features: 66 Product disclosure information: 0 |
Errors / Not Following Instructions: 5 Delays / Timescales: 7 Other General Admin / CustomerService: 36 |
72 |
1091 |
Total banking and credit cards |
2261 |
Unsuitable Advice: 25 Unclear Guidance / Arrangement: 4 |
Disputes over sums / charges: 955 Product performance / features: 66 Product disclosure information: 0 |
Errors / Not Following Instructions: 5 Delays / Timescales: 7 Other General Admin / CustomerService: 36 |
72 |
1091 |
Product / Service
Payment Services
Total
2261
Advising, Selling and Arranging
Unsuitable Advice: 25
Unclear Guidance / Arrangement: 4
Information, Sums / Charges or Product Performance
Disputes over sums / charges: 955
Product performance / features: 66
Product disclosure information: 0
General Admin / Customer Service
Errors / Not Following Instructions: 5
Delays / Timescales: 7
Other General Admin / CustomerService: 36
Arrears Related
72
Other
1091
Product / Service
Total banking and credit cards
Total
2261
Advising, Selling and Arranging
Unsuitable Advice: 25
Unclear Guidance / Arrangement: 4
Information, Sums / Charges or Product Performance
Disputes over sums / charges: 955
Product performance / features: 66
Product disclosure information: 0
General Admin / Customer Service
Errors / Not Following Instructions: 5
Delays / Timescales: 7
Other General Admin / CustomerService: 36
Arrears Related
72
Other
1091
Table 5 - Complaints Closed, Upheld and Redress When Greater Than or Equal to 500 Opened Complaints
Product / Service |
Complaints Closed Within 3 Days |
Complaints Closed > 3 Days but Within 8 Weeks |
Complaints Closed > 8 Weeks |
Total complaints |
Total Complaints Upheld |
Total Redress Paid for Upheld Complaints (SingleUnits) |
Total Redress Paid for Complaints Not Upheld (Single Units) |
---|---|---|---|---|---|---|---|
Payment Services |
947 |
1283 |
31 |
2261 |
1396 |
137,542 |
17,863 |
Total banking and credit cards |
947 |
1283 |
31 |
2261 |
1396 |
137,542 |
17,863 |
Product / Service
Payment Services
Complaints Closed Within 3 Days
947
Complaints Closed > 3 Days but Within 8 Weeks
1283
Complaints Closed > 8 Weeks
31
Total complaints
2261
Total Complaints Upheld
1396
Total Redress Paid for Upheld Complaints (SingleUnits)
137,542
Total Redress Paid for Complaints Not Upheld (Single Units)
17,863
Product / Service
Total banking and credit cards
Complaints Closed Within 3 Days
947
Complaints Closed > 3 Days but Within 8 Weeks
1283
Complaints Closed > 8 Weeks
31
Total complaints
2261
Total Complaints Upheld
1396
Total Redress Paid for Upheld Complaints (SingleUnits)
137,542
Total Redress Paid for Complaints Not Upheld (Single Units)
17,863
Product / Service |
Total Redress Paid (Single Units) |
---|---|
Payment Services |
155,405 |
Total banking and credit cards |
155,405 |
Product / Service
Total Redress Paid (Single Units)
Payment Services
155,405
Total banking and credit cards
155,405
For further information and published complaints data, including other UK banks, visit: