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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

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We've prepared multiple videos that will make using your card machine even easier

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

User Guides

Gift Cards

Gift cards rank high on many gift lists and make great corporate and customer incentives.  Gift-card transactions provide a better sales experience for both you and your customers, while increasing your profit margin and creating return customers. Think of gift cards as portable billboards for your business.

Welcome to Gift Cards

How does it work?

•         Email customerservice@savvyconnects.com or

•         Phone 0870 735 2829 (UK) or 01 902 2752 (Ireland)

Design Gift Cards

1. Design your cards online. You can start from just 200 cards and then sign up for the package you prefer.

Print Gift Cards

2. We will print the cards to your design specifications and have them delivered to you in three-to-four weeks.

Download our gift card

3. We will download our gift-card app to your point-of-sale terminal, which will allow you to sell and redeem your gift cards.

    • Gift cards are a new alternative to paper gift vouchers. They can be openly merchandised like any other product and don’t need to be kept in a locked drawer, like paper gift vouchers. This will drive impulse purchase and increase your sales. In addition, there is no reconciliation required (we do all that for you online) and fraud and theft are reduced (they aren’t active until you activate them with an amount on a terminal).

    • Our cards are made from PVC plastic – just like your bank card.

    • Card production takes three-to-four weeks from approval of your design (a PDF proof of the design will be sent to you by email).

    • Yes, you can order as many types of cards as you wish by contacting Savvy directly on customerservice@savvyconnects.com. If you order multiple cards, please be sure to clearly state which four lines of text relate to which card design. Currently there are 26 designs of card from which to choose.

    • Effective merchandising is the key to gift-card success – treating them like another product and merchandising them as such will increase impulse purchase and overall sales, particularly in busy gifting periods (such as Christmas, Easter, Mother's Day and Father's Day).  

    • No, selling and redeeming a gift card is as easy as doing a credit/debit transaction. You will be provided with full instructions on both the terminal and Card Manager portal (where you can set up, manage and report on your gift-card programme) when you subscribe for gift card.

    • There are a number of ways to do this. The most straightforward way is to use your existing Elavon terminal in-store. Alternatively, you can load a single card using the merchant portal or, if you’re using them for a promotion, you can load a range of cards with a pre-set amount (e.g. €5 or €10) also using the merchant portal.

    • We have found a gift card transaction to be as quick, if not quicker, than a standard debit/credit transaction.

    • No. In order to protect you, all transactions have to happen in real time, in an online fashion. If your phone line isn’t functioning, you will not be able to sell or redeem gift cards. You will, however, be able to activate and redeem cards through Card Manager, our online merchant portal.

    • If the call gets cut off mid-transaction, the terminal recognises this. When the line comes back, the terminal software will retry the transaction until it does go through.

    • The receipt produced by the terminal will be a clear indication. Other than that, you can check the card on Card Manager.

    • To realise a maximum return on your investment, don’t just 'sell' gift cards to customers: instead, make them a valuable part of your business. If you use your card programme as a replacement for cash, coupons and vouchers, many more uses for those same cards start to emerge, including:

      • Spending cards – Customers simply credit an amount to the card and then use that credit over multiple visits. Think of a prepaid card as an easy way for parents to manage student spending . Customers can check their balance and transactions on www.showmybalance.com and you can incentivise them to top up with ‘extra free’ – 20% extra when you load €50.
      • Savings cards – Offer your customers an easy way to save for big occasions like Christmas or weddings. They can present their card and load funds to it as many times at they like. They benefit from paying for goods and services over a period of time and you benefit from the guaranteed spend and actually having the funds in your bank account.
      • Rewards cards – Use your cards to reward customer loyalty. Every time they visit or spend in your store, load some credit onto their card. If you have quieter periods, why not offer double rewards to incentivise footfall during those periods?
      • Refunds cards – Don’t let refunds walk out of your store. Put the refunded amount back on to one of your gift cards – it will have to then be spent in your store at a later date.
      • Promotional cards – Incentivise footfall during quieter periods by using your cards for promotions. Simply load, say, €5 or €10 onto 100 cards (using the bulk load function in Card Manager) and have your staff hand them to passers-by or distribute at corporate offices, churches, schools, apartment buildings and other sites to target potential customers. If those people use those cards, you benefit from the up-spend. If they don’t, the promotion has cost you very little.
      • Customer service - Turn a bad experience into a loyal customer by loading value on a card and asking the customer to come back and give your business another chance. The incentive - combined with your service promise - can lead to a long relationship.
    • In total, there are 26 designs of card: everything from a plain white card (onto which you can put your own logo and text), to sector-themed cards (restaurants, hotels and bookshops, to name but three), to general gift cards for any type of business.

    • We recommend that less is definitely more! On one of our standard card designs, you can add a maximum of four lines of text with a maximum of 20 characters per line (including letters, numbers, punctuation and spacing). On a plain white card, you can add your logo and up to four lines of text. When going through the checkout process, you will be prompted to enter your text and, if you wish, to upload your logo.

    • Your order will be included in your next direct debit to Card Commerce T/A Savvy.

 

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Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

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