Covid-19: We want to keep you updated on our approach during these difficult times. Read more

 

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

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You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

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Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

alt

Customer Services

Monday - Sunday

24 hours a day

1850 20 2120

For technical and terminal query: choose option 1

alt

 

You can find more information and guides in our Customer Centre.

User Guides

 

We've prepared multiple videos that will make using your card machine even easier

TV Tutorials

 

If you require any additional consumables (e.g. paper rolls) you can order them here Order Here

business partners

Getting started with Elavon

Together with our partner, we are here to help you get started.

Your business is set up to accept card or online payments through our referral partner. Please contact them directly for all technical support, including the installation of your card terminal or payment gateway to accept online payments.

Step 1: Card or Online Payments Setup

Your business is set up to accept card or online payments through our referral partner. Please contact them directly for all technical support, including the installation of your card terminal or payment gateway to accept online payments.

Step 2: Protect your Business

As a new customer, your business is automatically enrolled to Secured by Elavon. This enables you to get your business certified and be compliant with Payment Card Industry Data Security Standards (PCI DSS).

(1) Register at elavonsecuritymanager.com You’ll receive two login emails from Secured by Elavon with your username and password for registration.

(2) Once registered, you'll be guided through the compliance validation process to achieve certification straight away (certainly no later than 90 days from the date your account is opened) to avoid the PCI non-compliance fee.

Step 3: Access Statements Online

Accessing statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place. Register and gain immediate access.

More information

Manage your account with Elavon

Understanding your statement

Understanding your Statement

Check out our handy guide to reading your statement.

Managing Chargebacks

Managing Chargebacks

Learn how to minimise and handle disputed transactions.

Guide to Data Security

Guide to Data Security

Find out how to keep your customers' card data safe.

 

Guiding you through PSD2. Talk to us about getting your business ready Let's go

 

Let's talk - we're here to help

Customer Services

IRE: 1850 20 2120

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

Get in touch