A chargeback is a transaction which is formally disputed by the cardholder or the cardholder’s issuing bank. Chargebacks can be a costly part of accepting card payments. Excessive chargeback rates may result in loss of revenue, damage to your company’s reputation, penalties imposed by card schemes (Visa, Mastercard etc.) and even termination of your account. It is essential that you minimise chargeback risk at the time of sale by complying with card schemes’ guidelines and requirements. When we defend your cases, we send a so-called “re-presentment” to the issuing bank to support the validity of the disputed transaction.