Brexit - What you need to know

Elavon is committed to providing uninterrupted services to all our customers during and after the Brexit transition period.  Elavon is licensed by the Central Bank of Ireland and has passporting rights into all EU/EEA countries, including our branches in Germany, Poland, Spain, Belgium and Norway as well as the UK.  We have switched the vast majority of our EU/EEA merchants to our existing non-UK EEA branches. For the UK, we have established a “third-country” branch to maintain service to our UK customers post-Brexit.  

Beginning in 2016, Elavon prepared a comprehensive Brexit readiness plan that considers impacts to such areas as risk management, customer engagement, internal governance, contracts, taxation, data governance, outsourcing, and our staff. Our Brexit plan has been phased in as required to ensure uninterrupted customer operations.

Not all customers will be affected by Brexit. Each customer should fully assess their individual operations for impact. If we needed to make any changes to your service or require an action from you, we will have contacted you in November to December 2018 and transfer notices in early 2019.

Elavon EU/EEA entities are able to conduct inbound passporting to UK firms. For UK Merchants currently receiving services from an Elavon EU or EEA entity, we will not therefore be moving services to Elavon’s “third-country” branch at this stage.

All of Elavon’s new customers will be provided with an entity with the appropriate licences and permissions for processing. 

Not all of Elavon’s customers are affected. If we have made any changes to your service, we will have contacted you. 

Based on our assessment to date and on interactions with card associations and other partners, we do not anticipate that there will be material changes in how we engage with or provide services to our customers based solely in or operating between the UK and the EU.

We continue to monitor developments relating to Brexit and assess these for the potential impact on our operations. If and when material changes are identified, we will advise customers as required on a case-by-case basis.   

Yes. It is anticipated that cardholders will be able to continue to transact in the same way as they do today.

This will be a decision made by each card scheme individually. Should we formally hear of any changes from a card brand, we will notify you via our usual customer communications. 

As of this update, a trade deal between the EU and UK has not been negotiated. However, Elavon has made thorough preparations to provide uninterrupted service in the event an accord has not been reached. If a last-minute deal is reached between the EU and UK that retains current trade, legal or financial provisions for example, we would assess these impacts further and implement any changes as needed to ensure uninterrupted operations and leading customer service.        

The vast majority of customers will not experience any material changes in our engagement, operations or their contract due to Brexit. All Elavon customers are contracted with Elavon Financial Services DAC, irrespective of location. We have already engaged with customers on an individual basis in the few cases where customer relationships may be impacted by Brexit.

Again, most of our customers will not experience any changes to their invoicing or VAT rate. In the individual cases where invoicing and the VAT rate may be impacted by Brexit, we have already engaged with our customers to ensure adequate notice. 

Elavon will continue to collect, use, share, and keep your data as set out in Elavon Financial Service’s Privacy Statement which is compliant with the EU’s General Data Protection Regulation. Our processes enable data to be transferred both legally in and outside the EEA. We will continue to monitor any divergence in data protection laws between the UK and EU and ensure compliance with all relevant laws. Regardless of where we process your information, we will take appropriate steps to ensure an adequate level of protection for your data.

Elavon acquired Sage Pay, now called Opayo, on 11 March 2020. Our Brexit Programme Office has developed a comprehensive readiness plan to facilitate uninterrupted operations for Opayo customers.  The vast majority of Opayo customers will not experience any material changes in our engagement, operations or their contract due to Brexit. We have engaged with Opayo customers on an individual basis in the few cases where relationships may be impacted by Brexit. 

These entities are included within Elavon Financial Services comprehensive Brexit Programme. Each business line has a comprehensive readiness plan to facilitate uninterrupted operations for customers.  In instances where customer relationships may be impacted by Brexit, we have engaged with customers on an individual basis.