Customer updates

Card payment processing is a highly regulated industry, since it deals with sensitive, private financial information. These regulations protect all parties involved — cardholders, merchants, acquirers and issuing banks. Elavon stays current and compliant with all applicable regulations. Our goal is to ensure you're aware of what's happening within the industry, in order to remain compliant. See below for the latest news relating to scheme changes, customer updates and data security.

Latest news

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Your rights when making payments in Europe

19 December 2019

EU rules mean your electronic payments are becoming cheaper, easier and safer. Here’s how.

Brexit - What you need to know

16 November 2020

Elavon Financial Services DAC (“Elavon”) established a Brexit Programme Office to prepare for a no deal Brexit and provide uninterrupted service to our UK and international-based customers after Brexit by establishing legal entities in the UK and EU.

Migration to a new digital certificate and port number

29 October 2020

Payment data security is critical to your business. To ensure that your terminal complies with the latest industry security requirements, we will soon commence the roll out of a new and more secure digital certificate.

Managing airline customer disputes and chargebacks due to Coronavirus

24 March 2020

We understand the challenges that face the airline industry due to Covid-19, which impact us all.

Brexit - what you need to know

16 December 2018

We know that many of our customers are assessing the impact of Brexit and what will happen after the United Kingdom (UK) leaves the European Union (EU).

European Commission Decision: Inter-Regional Interchange Rates Reduction

12 June 2019

The European Commission has announced its decision to adopt revised inter-regional interchange rates. These new interchange rates apply to international consumer transactions at merchants in the European Economic Area (“EEA”). The new rates are;

Interim Solution Instruction for the Travel and Hospitality Industry

21 September 2020

Travel and Hospitality industry compliance with the strict interpretation of the Regulatory Technical Standards (RTS) for the Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) will only be possible once the entire supplier chain has been upgraded to support the transfer of authentication data from the point of first cardholder contact (Bookings via direct or indirect sales channels), through to the merchant of record (your business).

PSD2 – latest update

9 September 2019

Visit our new PSD2 customer page designed to inform and help you through the transition period.

General Data Protection Regulation (GDPR) – what you need to know about the new EU data protection law

26 March 2018

You may have heard about General Data Protection Regulation (GDPR) cropping up quite a bit in conversation or have come across it on the social channels which you use. You may know all about it already which is great, or you may not be sure what it’s really all about.

Ban on surcharge

26 March 2018

One significant change introduced by PSD2 which you may be aware of is the ban on “surcharging”. This occurs when an additional fee is added to the transaction value for card payments. Please note that this does not constitute changes to your Customer Agreement with Elavon.

Summary of key changes to your Elavon Terms of Services

26 March 2018

Summary of key changes to your Elavon Terms of Services - 27 March 2018

Card machine tips

18 March 2020

Where possible, please encourage your customers to make contactless payments. This will minimise physical interaction with your card machine. In addition, card machines should be thoroughly and regularly cleaned.

Contactless payments limit increase

18 March 2020

In light of the current COVID-19 environment, the Irish payments industry has taken the decision to increase the contactless limit to €50 from €30.

Chargeback and dispute management relating to Covid–19

18 March 2020

We are actively working with card brands to bring you the most up to date information in relation to chargebacks. Dispute policies have not changed but we are encouraging our customers to actively manage and attempt to resolve disputes as they arise.

Elavon IE customer update - COVID-19 pandemic preparedness

11 March 2020

Elavon IE pandemic preparedness - precautions to minimise risk to our employees, partners, customers and operations

Fraud Alert Notification

29 November 2019

As your payments provider we’re always looking for ways to help you to process card payments efficiently. We have seen a rise in recent months of fraudsters initiating fraudulent sales and refunds by distraction of a cashier or access to a card terminal that was not properly secured.

Important information - products incorrectly mapped under EEA tiers

23 February 2020

Certain products were incorrectly classified under European Economic Area (EEA) tiers and thereby added to all existing Unblended Pricing across all EU currencies from April 2018 February 2020.

Important Update required for your MobileMerchant app

26 April 2021

Recent additional security checks by issuers on contactless transactions may result in a higher level of declined transactions. With the newest application update, MobileMerchant is adding a functionality to streamline the contactless transaction process.

Is your website still using Magento 1 software?

19 June 2020

If so, your website will no longer be supported by Magento after 30 June 2020. There will be no further patches (including important security updates) released. This has some important payment security implications for you.

Beware of Carding

30 November 2020

Websites are being targeted by fraudsters to test cards for use in more extensive fraud elsewhere. Discover the signs and how to protect your business.

How to avoid scammers targeting retail deliveries and take-aways

30 November 2020

Many businesses are trading in unfamiliar ways, and still getting to grips with the new risks changes have brought. Here’s some tips to help you spot and avoid emerging scammer trends.

New Payment Services Directive (PSD2) legislation from the EU

12 January 2018

The EU has updated the Payment Services Directive (PSD) in order to enhance payment services market efficiency and competitiveness, consumer protection and transaction security, the new Directive is called PSD2. As a result, you have new rights and obligations under PSD2 from 13 January 2018.

ID Pal Application

23 October 2019

Further to our letter requesting a completed Beneficial Ownership form and valid photo ID, you can download our secure ID Pal application to your Mobile, Tablet or PC

Rebooting, cleaning and troubleshooting card machines

9 June 2020

How to disinfect, restart and download updates to your card machine if it has not been used for a while.

Clarification to the wording on your Schedule of Fees

25 March 2018

Clarification to the wording on your Schedule of Fees- 27 March 2018. This amendment reflects the Card Scheme rules in relation to processing of secure Visa domestic transactions, which must be submitted to Elavon within two days in order to be treated as “Secure Transactions”.

Elavon Connect – constantly evolving

8 September 2020

If you’re already familiar with our reporting portal, Elavon Connect, then check out the updates we’re constantly making, based on your feedback.

PSD2 Frequently Asked Questions (FAQs)

26 January 2020

Our top 10 PSD2 frequently asked questions.

Urgent security update required for your MobileMerchant app

7 August 2018

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical update for your MobileMerchant app.

Guiding you through PSD2

21 May 2019

The European Commission introduced the Payment Services Directive 2 (PSD2) to make payments safer, increase consumer protection and to foster innovation and competition. One of the more significant impacts of PSD2 relates to eCommerce transactions and the need to implement Strong Customer Authentication (SCA) from 14th September 2019.

Brexit - Customer and Partner update

30 January 2020

On 31 January, the United Kingdom leaves the European Union with an agreed withdrawal agreement in place. Elavon Financial Services DAC (“Elavon”) is committed to providing uninterrupted services to all our customers during and after the withdrawal process.

Update to the Definition of Secure and Non-Secure Transactions

9 January 2019

Elavon recently informed you of an update to the definition of secure transactions as outlined in the Schedule of Fees (SOF) effective from 1 January 2019. The update relates to the treatment of secure and non-secure transactions.

Urgent update required for your payment processing solution

15 May 2018

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical deadline that is approaching fast.

Important Update required for your MobileMerchant card reader

22 September 2021

Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.

Updated Terms of Service (TOS) – Effective 14 September 2019

30 June 2019

Elavon has updated its Terms of Service, effective from 14 September 2019. There are two main areas of changes: 1) As a result of the introduction of the Payment Services Directive 2 (PSD2) 2) Updates to Data Security Payment Card Industry (PCI).


Guiding your through PSD2: Interim Solution Instruction for the Travel and Hospitality Industry Read more


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