To help you get started in processing card payments for your business, here are three things you need.
The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.
Disputed transactions often lead to a complicated chargeback process. Reduce the hassle and cost of chargebacks with our best practice guidance.
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.
Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.
Poynt is the new payment solution that will change the way you think about card payments forever.
View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.
We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.
How to use Dynamic Currency Conversion
Step-by-step instructions on how to use specific functionality.
We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.
Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.
Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.
MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve.
The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution.
Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.
When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards
As a business taking card payments, you have a responsibility to keep your customers’ card information safe.
Stay up to date with industry news, developments in technology and changes in regulation.
Read all the latest customer updates and changes from Elavon Ireland.
All the latest news about data security from Elavon.
Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions.
We welcome feedback - good and not so good. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it.
Card payment processing is a highly regulated industry, since it deals with sensitive, private financial information. These regulations protect all parties involved — cardholders, merchants, acquirers and issuing banks. Elavon stays current and compliant with all applicable regulations. Our goal is to ensure you're aware of what's happening within the industry, in order to remain compliant. See below for the latest news relating to scheme changes, customer updates and data security.
11 December 2022
We are updating our Terms of Service to provide additional clarity on how we process payments to your chosen financial institution.
14 July 2022
Managing your business details just got easier. Now you can update your details yourself in Elavon Connect in a few simple steps.
25 May 2022
Some of your Ingenico Tetra screens have changed. Learn about what our latest software update means for you.
8 January 2019
Elavon recently informed you of an update to the definition of secure transactions as outlined in the Schedule of Fees (SOF) effective from 1 January 2019. The update relates to the treatment of secure and non-secure transactions.
29 November 2019
As your payments provider we’re always looking for ways to help you to process card payments efficiently. We have seen a rise in recent months of fraudsters initiating fraudulent sales and refunds by distraction of a cashier or access to a card terminal that was not properly secured.
21 May 2019
The European Commission introduced the Payment Services Directive 2 (PSD2) to make payments safer, increase consumer protection and to foster innovation and competition. One of the more significant impacts of PSD2 relates to eCommerce transactions and the need to implement Strong Customer Authentication (SCA) from 14th September 2019.
23 October 2019
Further to our letter requesting a completed Beneficial Ownership form and valid photo ID, you can download our secure ID Pal application to your Mobile, Tablet or PC
30 June 2019
Elavon has updated its Terms of Service, effective from 14 September 2019. There are two main areas of changes: 1) As a result of the introduction of the Payment Services Directive 2 (PSD2) 2) Updates to Data Security Payment Card Industry (PCI).
9 September 2019
Visit our new PSD2 customer page designed to inform and help you through the transition period.
18 December 2019
EU rules mean your electronic payments are becoming cheaper, easier and safer. Here’s how.
12 June 2019
The European Commission has announced its decision to adopt revised inter-regional interchange rates. These new interchange rates apply to international consumer transactions at merchants in the European Economic Area (“EEA”). The new rates are;
18 March 2020
Where possible, please encourage your customers to make contactless payments. This will minimise physical interaction with your card machine. In addition, card machines should be thoroughly and regularly cleaned.
24 March 2020
We understand the challenges that face the airline industry due to Covid-19, which impact us all.
19 June 2020
If so, your website will no longer be supported by Magento after 30 June 2020. There will be no further patches (including important security updates) released. This has some important payment security implications for you.
9 June 2020
How to disinfect, restart and download updates to your card machine if it has not been used for a while.
16 November 2020
Elavon Financial Services DAC (“Elavon”) established a Brexit Programme Office to prepare for a no deal Brexit and provide uninterrupted service to our UK and international-based customers after Brexit by establishing legal entities in the UK and EU.
30 November 2020
Websites are being targeted by fraudsters to test cards for use in more extensive fraud elsewhere. Discover the signs and how to protect your business.
11 March 2020
Elavon IE pandemic preparedness - precautions to minimise risk to our employees, partners, customers and operations
30 November 2020
Many businesses are trading in unfamiliar ways, and still getting to grips with the new risks changes have brought. Here’s some tips to help you spot and avoid emerging scammer trends.
30 January 2020
On 31 January, the United Kingdom leaves the European Union with an agreed withdrawal agreement in place. Elavon Financial Services DAC (“Elavon”) is committed to providing uninterrupted services to all our customers during and after the withdrawal process.
18 March 2020
In light of the current COVID-19 environment, the Irish payments industry has taken the decision to increase the contactless limit to €50 from €30.
23 February 2020
Certain products were incorrectly classified under European Economic Area (EEA) tiers and thereby added to all existing Unblended Pricing across all EU currencies from April 2018 February 2020.
21 September 2020
Travel and Hospitality industry compliance with the strict interpretation of the Regulatory Technical Standards (RTS) for the Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) will only be possible once the entire supplier chain has been upgraded to support the transfer of authentication data from the point of first cardholder contact (Bookings via direct or indirect sales channels), through to the merchant of record (your business).
29 October 2020
Payment data security is critical to your business. To ensure that your terminal complies with the latest industry security requirements, we will soon commence the roll out of a new and more secure digital certificate.
8 September 2020
If you’re already familiar with our reporting portal, Elavon Connect, then check out the updates we’re constantly making, based on your feedback.
18 March 2020
We are actively working with card brands to bring you the most up to date information in relation to chargebacks. Dispute policies have not changed but we are encouraging our customers to actively manage and attempt to resolve disputes as they arise.
22 September 2021
Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.
16 December 2021
We experienced an interruption to our network connectivity between 5am – 08.45 GMT. Due to this interruption, transactions may not have processed.
26 April 2021
Recent additional security checks by issuers on contactless transactions may result in a higher level of declined transactions. With the newest application update, MobileMerchant is adding a functionality to streamline the contactless transaction process.
15 November 2021
Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.
12 January 2018
The EU has updated the Payment Services Directive (PSD) in order to enhance payment services market efficiency and competitiveness, consumer protection and transaction security, the new Directive is called PSD2. As a result, you have new rights and obligations under PSD2 from 13 January 2018.
7 August 2018
As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical update for your MobileMerchant app.
26 March 2018
You may have heard about General Data Protection Regulation (GDPR) cropping up quite a bit in conversation or have come across it on the social channels which you use. You may know all about it already which is great, or you may not be sure what it’s really all about.
15 May 2018
As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical deadline that is approaching fast.
26 March 2018
One significant change introduced by PSD2 which you may be aware of is the ban on “surcharging”. This occurs when an additional fee is added to the transaction value for card payments. Please note that this does not constitute changes to your Customer Agreement with Elavon.
16 December 2018
We know that many of our customers are assessing the impact of Brexit and what will happen after the United Kingdom (UK) leaves the European Union (EU).
25 March 2018
Clarification to the wording on your Schedule of Fees- 27 March 2018. This amendment reflects the Card Scheme rules in relation to processing of secure Visa domestic transactions, which must be submitted to Elavon within two days in order to be treated as “Secure Transactions”.
26 March 2018
Summary of key changes to your Elavon Terms of Services - 27 March 2018