Customer updates

We are updating our Terms of Service to provide additional clarity on how we process payments to your chosen financial institution.

Managing your business details just got easier. Now you can update your details yourself in Elavon Connect in a few simple steps.

Some of your Ingenico Tetra screens have changed. Learn about what our latest software update means for you.

Elavon recently informed you of an update to the definition of secure transactions as outlined in the Schedule of Fees (SOF) effective from 1 January 2019. The update relates to the treatment of secure and non-secure transactions.

As your payments provider we’re always looking for ways to help you to process card payments efficiently. We have seen a rise in recent months of fraudsters initiating fraudulent sales and refunds by distraction of a cashier or access to a card terminal that was not properly secured.

The European Commission introduced the Payment Services Directive 2 (PSD2) to make payments safer, increase consumer protection and to foster innovation and competition. One of the more significant impacts of PSD2 relates to eCommerce transactions and the need to implement Strong Customer Authentication (SCA) from 14th September 2019.

Further to our letter requesting a completed Beneficial Ownership form and valid photo ID, you can download our secure ID Pal application to your Mobile, Tablet or PC

Elavon has updated its Terms of Service, effective from 14 September 2019. There are two main areas of changes: 1) As a result of the introduction of the Payment Services Directive 2 (PSD2) 2) Updates to Data Security Payment Card Industry (PCI).

Visit our new PSD2 customer page designed to inform and help you through the transition period.

EU rules mean your electronic payments are becoming cheaper, easier and safer. Here’s how.

The European Commission has announced its decision to adopt revised inter-regional interchange rates. These new interchange rates apply to international consumer transactions at merchants in the European Economic Area (“EEA”). The new rates are;

Where possible, please encourage your customers to make contactless payments. This will minimise physical interaction with your card machine. In addition, card machines should be thoroughly and regularly cleaned.

We understand the challenges that face the airline industry due to Covid-19, which impact us all.

If so, your website will no longer be supported by Magento after 30 June 2020. There will be no further patches (including important security updates) released. This has some important payment security implications for you.

How to disinfect, restart and download updates to your card machine if it has not been used for a while.

Elavon Financial Services DAC (“Elavon”) established a Brexit Programme Office to prepare for a no deal Brexit and provide uninterrupted service to our UK and international-based customers after Brexit by establishing legal entities in the UK and EU.

Websites are being targeted by fraudsters to test cards for use in more extensive fraud elsewhere. Discover the signs and how to protect your business.

Elavon IE pandemic preparedness - precautions to minimise risk to our employees, partners, customers and operations

Many businesses are trading in unfamiliar ways, and still getting to grips with the new risks changes have brought. Here’s some tips to help you spot and avoid emerging scammer trends.

On 31 January, the United Kingdom leaves the European Union with an agreed withdrawal agreement in place. Elavon Financial Services DAC (“Elavon”) is committed to providing uninterrupted services to all our customers during and after the withdrawal process.

In light of the current COVID-19 environment, the Irish payments industry has taken the decision to increase the contactless limit to €50 from €30.

Certain products were incorrectly classified under European Economic Area (EEA) tiers and thereby added to all existing Unblended Pricing across all EU currencies from April 2018 February 2020.

Travel and Hospitality industry compliance with the strict interpretation of the Regulatory Technical Standards (RTS) for the Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) will only be possible once the entire supplier chain has been upgraded to support the transfer of authentication data from the point of first cardholder contact (Bookings via direct or indirect sales channels), through to the merchant of record (your business).

Payment data security is critical to your business. To ensure that your terminal complies with the latest industry security requirements, we will soon commence the roll out of a new and more secure digital certificate.

If you’re already familiar with our reporting portal, Elavon Connect, then check out the updates we’re constantly making, based on your feedback.

We are actively working with card brands to bring you the most up to date information in relation to chargebacks. Dispute policies have not changed but we are encouraging our customers to actively manage and attempt to resolve disputes as they arise.

Our top 10 PSD2 frequently asked questions.

Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.

We experienced an interruption to our network connectivity between 5am – 08.45 GMT. Due to this interruption, transactions may not have processed.

Recent additional security checks by issuers on contactless transactions may result in a higher level of declined transactions. With the newest application update, MobileMerchant is adding a functionality to streamline the contactless transaction process.

Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.

The EU has updated the Payment Services Directive (PSD) in order to enhance payment services market efficiency and competitiveness, consumer protection and transaction security, the new Directive is called PSD2. As a result, you have new rights and obligations under PSD2 from 13 January 2018.

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical update for your MobileMerchant app.

You may have heard about General Data Protection Regulation (GDPR) cropping up quite a bit in conversation or have come across it on the social channels which you use. You may know all about it already which is great, or you may not be sure what it’s really all about.

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical deadline that is approaching fast.

One significant change introduced by PSD2 which you may be aware of is the ban on “surcharging”. This occurs when an additional fee is added to the transaction value for card payments. Please note that this does not constitute changes to your Customer Agreement with Elavon.

We know that many of our customers are assessing the impact of Brexit and what will happen after the United Kingdom (UK) leaves the European Union (EU).

Clarification to the wording on your Schedule of Fees- 27 March 2018. This amendment reflects the Card Scheme rules in relation to processing of secure Visa domestic transactions, which must be submitted to Elavon within two days in order to be treated as “Secure Transactions”.

Summary of key changes to your Elavon Terms of Services - 27 March 2018