Customer updates

Card payment processing is a highly regulated industry, since it deals with sensitive, private financial information. These regulations protect all parties involved — cardholders, merchants, acquirers and issuing banks. Elavon stays current and compliant with all applicable regulations. Our goal is to ensure you're aware of what's happening within the industry, in order to remain compliant. See below for the latest news relating to scheme changes, customer updates and data security.

Latest news

Update to the Definition of Secure and Non-Secure Transactions

January 09, 2019

Elavon recently informed you of an update to the definition of secure transactions as outlined in the Schedule of Fees (SOF) effective from 1 January 2019. The update relates to the treatment of secure and non-secure transactions.

Guiding you through PSD2

May 21, 2019

The European Commission introduced the Payment Services Directive 2 (PSD2) to make payments safer, increase consumer protection and to foster innovation and competition. One of the more significant impacts of PSD2 relates to eCommerce transactions and the need to implement Strong Customer Authentication (SCA) from 14th September 2019.

European Commission Decision: Inter-Regional Interchange Rates Reduction

June 12, 2019

The European Commission has announced its decision to adopt revised inter-regional interchange rates. These new interchange rates apply to international consumer transactions at merchants in the European Economic Area (“EEA”). The new rates are;

New Payment Services Directive (PSD2) legislation from the EU

January 12, 2018

The EU has updated the Payment Services Directive (PSD) in order to enhance payment services market efficiency and competitiveness, consumer protection and transaction security, the new Directive is called PSD2. As a result, you have new rights and obligations under PSD2 from 13 January 2018.

Urgent security update required for your MobileMerchant app

August 07, 2018

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical update for your MobileMerchant app.

General Data Protection Regulation (GDPR) – what you need to know about the new EU data protection law

March 26, 2018

You may have heard about General Data Protection Regulation (GDPR) cropping up quite a bit in conversation or have come across it on the social channels which you use. You may know all about it already which is great, or you may not be sure what it’s really all about.

Urgent update required for your payment processing solution

May 15, 2018

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical deadline that is approaching fast.

Ban on surcharge

March 26, 2018

One significant change introduced by PSD2 which you may be aware of is the ban on “surcharging”. This occurs when an additional fee is added to the transaction value for card payments. Please note that this does not constitute changes to your Customer Agreement with Elavon.

Brexit - what you need to know

December 16, 2018

We know that many of our customers are assessing the impact of Brexit and what will happen after the United Kingdom (UK) leaves the European Union (EU).

Clarification to the wording on your Schedule of Fees

March 26, 2018

Clarification to the wording on your Schedule of Fees- 27 March 2018

Summary of key changes to your Elavon Terms of Services

March 26, 2018

Summary of key changes to your Elavon Terms of Services - 27 March 2018

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